Information Technology Technician

Salary: $92,000 - $116,000

JOB TITLE: Information Technology Technician

REPORTS TO: Director, Electrical Engineering and Operations

 

SUMMARY: The information technology technician is responsible for providing technical support and troubleshooting services to end users who face issues with hardware and software. This position involves installing and configuring computer systems, diagnosing hardware/software faults, and solving technical problems, either over the phone or in person. The role also includes maintaining and updating documentation and inventory, assisting with IT projects, and ensuring compliance with company policies. Ideal candidates should possess an understanding of IT principles, strong problem-solving skills, and excellent communications skills.

 

Come join a dynamic ranch team and become an integral part of this beautiful property for the foreseeable future and help grow the ranch to its fullest potential. We are looking for individuals who enjoy working with others and are committed to the ranching lifestyle and required hours.

 

The ideal candidate thrives in a culture of high standards and possesses an outstanding work ethic.  The candidate must also be flexible, proactive, and demonstrate excellent time management skills.

 

Confidentiality and discretion are of paramount importance.

 

DUTIES AND RESPONSIBILITIES:

• Provide essential IT support for desktops, laptops, printers, and cellular devices.
• Identify, manage, and resolve issues in a timely manner.
• End user training and troubleshooting of computer and communications related issues in real time, in a multisite environment.
• Experience supporting typical needs of Windows and Apple computers.
• Experience supporting Android, iPhones, printers, and consumer Audio/Video devices.
• Prioritize and escalate issues to the IT Department as necessary.
• Configure computers, phones, and other end user tech devices as needed.
• Comprehensive setup of network infrastructure, which includes tasks such as pulling communications cable, constructing and setting up network racks, and configuring devices like switches and access points to ensure a fully operational network system.

 

QUALIFICATIONS:

• Communicate potentially complex, technical concepts to non-technical clients both verbally and in writing. 
• Experience with MS Office products, both on-prem and O365.
• Familiarity with networked print and file services.
• Able to troubleshoot routine end user issues using remote support tools. 
• Assist users as needed for special projects that include a technology element. 
• Network+ and Security+ or CCNA certifications are preferred but not required.
• Current driver’s license and reliable, insured vehicle.
• Successful completion of thorough background investigation and reference check.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Must be able to lift 30 pounds
• Must be able to be on feet 8 hours per day
• Working conditions can vary greatly depending on the job site and time of year. You must be able to perform your work in extreme heat, cold, muddy, wet, windy, and dry conditions.

 

Schedule:  

This is a non-exempt full-time position. Candidate must be flexible and willing to work weekends and potentially on Holidays. Schedule is generally (5) days a week (Monday-Friday).

 

COMPENSATION:

As required by applicable pay transparency laws, Daugherty Ranches LLC provides a range of minimum compensation for roles that may be hired in locations under these requirements.

Factors that may be used to determine your actual salary may include a wide array of things including: your specific skills and experience, geographic location, or other related factors.  The starting pay for this position is between $92,000 and $116,000.      

 

Daugherty Ranches LLC also provides comprehensive well-being programs including medical, dental and vision benefits, life insurance, disability insurance, generous paid time off which includes three weeks’ vacation, 10 paid holidays and seven days paid SL annually.

 

 Incentives: 

• Housing and meals provided.

The above is intended to describe the general content of and requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.