Hybrid Personal Banker - Santa Clarita, CA

For over 87 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with over $2.0B in assets, we serve over 64,000 members in more than 1,000 fire departments.

Are you ready to empower firefighters and their families to achieve their financial dreams? If so, this is an exciting opportunity to work with a reputable organization dedicated to serving those who serve our communities.

Currently, we have an immediate hybrid remote opening for a Member Advisor to join our team to support Virtual Branch (Call/Contact Center) and our Santa Clarita, CA Office. The Member Advisor position will start off by working in office at our Santa Clarita Office and transition to work remotely. The candidate must live/reside in the Santa Clarita, CA area. Utilizing our Service Enablers to be available, connect with the members, handle their requests, look out for them, and going above & beyond allows MAs to interact with members over the phone to Improve the Financial Lives of Our Fire Family.

Typical responsibilities:

• Recommend financial products and services to meet members’ short and long-term financial needs.
• Assist members with completing consumer loan applications.
• Process and manage member accounts and/or open new and sub-accounts.
• Process, manage and decision consumer loan applications per consumer lending policies and underwriting guidelines.
• Process and manage credit and debit cards.
• Troubleshoot, research, respond, and provide training on member services technology and related issues.
• Work with other employees and departments to ensure member requests are processed for investments, mortgages, business loans, and insurance.
• Participate in special projects and perform other assignments as needed.
• May occasionally travel to attend meetings, conferences, training, or other work-related events.
• Contribute to a positive and collaborative work environment, supporting your colleagues and fostering a culture of teamwork and continuous improvement.
• Uphold the credit union’s values and brand reputation by demonstrating professionalism, integrity, and dedication in all member interactions.

Basic Qualifications:

• Experience in technical support, sales, customer service, and personal banking at a Credit Union or Banking institution.
• Proven track record of taking initiative, demonstrating a proactive approach to member interactions and identifying opportunities for improvement.
• A team player mentality, collaborating effectively with colleagues and contributing to a positive work environment.
• Passion for serving the community
• High School Diploma

Benefits:

We offer exceptional benefits to our employees, including:

• Competitive salary with a pay for performance bonus
• Fully paid Medical, Dental, and Vision benefits package for employees.
• Fully paid Life insurance, AD&D, short and long-term disability coverage
• 401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%
• Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program
• Pet Insurance
• 3 weeks of PTO annually including 2 ½ days of float time.
• 9 paid holidays plus 2 half days

Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.