Fiber Installation Technician

About Core Fiber Partners

Core Fiber is a network of local internet service providers working together to achieve economies of scale around building more fiber, and changing the landscape of broadband in rural America.

Our mission is, “We work to close the digital divide by building the next generation internet into smaller communities so that they can rely on the same technology and economic benefit as those from metropolitan areas”.

Now we are investing millions in fiber networks in rural America, and continue to partner with towns and cities to change what smaller communities expect from their Internet service provider.

Job Description

Core Fiber is seeking a motivated and customer-oriented individual to join our team as an Fiber Technician. As an Fiber Technician, you will play a vital role in the installation, maintenance, and repair of fiber optic cables and in ensuring our customers receive high-quality fiber internet installation services. This position offers a rewarding opportunity to contribute to the growth and success of our company while providing exceptional service to our customers.

The role includes:

• Perform fiber internet installations and connections at customer premises within the designated local markets.

• Conduct pre-installation site surveys and assess the requirements for fiber network connectivity.

• Install, terminate, and test fiber optic cables and related equipment to ensure reliable and high-speed internet service.

• Adhere to installation guidelines, quality standards, and safety protocols during all installation activities.

• Provide customers with detailed explanations of the installation process, equipment functionality, and troubleshooting procedures.

• Ensure accurate and timely documentation of all installation activities, including equipment records and customer information.

• Troubleshoot and resolve any issues or concerns related to the installation, ensuring customer satisfaction.

• Assist customers with the setup and configuration of their devices to connect to the fiber internet service.

• Communicate effectively with customers, addressing their questions, concerns, and inquiries in a professional and courteous manner.

• Work collaboratively with the local team, including other technicians and contractors, to ensure efficient service delivery.

• Maintain inventory of installation materials, tools, and equipment, reporting any shortages or discrepancies to the supervisor.

• Install, splice, and maintain fiber optic cables and related infrastructure in the outside plant environment within the designated local markets.

• Conduct fusion splicing and connectorization of fiber optic cables, ensuring low signal loss and high-quality connections.

• Use specialized tools and equipment to perform OTDR testing, power meter measurements, and troubleshooting of fiber optic networks.

• Perform fiber optic cable terminations, including the installation of connectors, closures, and splitters.

• Accurately document all installation, maintenance, and repair activities, including equipment records and network documentation.

• Assist with underground cable locate requests.

• Stay updated with the latest industry trends, technologies, and best practices related to fiber optic installations.

• Fulfill any other duties assigned by the Outside Plant Manager or General Manager for the region.

Knowledge, Skills & Abilities

• Prior experience in outside plant operations,fiber optic installation, telecommunications, or related field is preferred.

• Strong technical skills and ability to use specialized tools and equipment for fiber optic installations and splicing.

• Excellent customer service and interpersonal skills to interact with customers in a professional and friendly manner.

• Solid understanding of fiber optic networks, terminations, connectors, related equipment, and industry standards for outside plant installations.

• Familiarity with industry standards and best practices for fiber optic installations.

• Ability to read and interpret technical drawings, blueprints, and specifications related to outside plant infrastructure and repairs.

• Detail-oriented with strong organizational and documentation skills.

• Ability to work independently and efficiently, managing time and priorities effectively.

• Physical fitness and ability to work in various weather conditions and physically demanding environments.

• Valid driver's license and reliable transportation to travel to assigned office locations within the designated local markets.