Bilingual Customer Service Representative

Description:

Our vibrant Call Center (internally known as the Member Solutions Center) is growing, and we are thrilled to announce opportunities for dynamic individuals to join us as a Member Solutions Center Specialist! Step into our modern, cohesive, and high-energy Member Solutions Center - a place where work is fun, and innovation is celebrated.

Working side by side with a dynamic team of 100+ individuals, including a tenured and supportive manager group, your day will be filled with providing solutions to our rapidly growing community of 300,000+ members. We're not just 'here for every you', we're 'everywhere you are!' Even if a member can't make it to a branch, our Specialists ensure they receive exceptional service!

Demonstrate results within the MSC Specialist scorecard, consisting of a balance between operational efficiency, interaction quality, leads, and referrals.

Handle member interactions via phone, with an emphasis on providing excellence member experiences with an acceptable level of baseline credit union knowledge and expertise

Demonstrate efficient and proper use of resources, including an internal knowledge base, as well as support department outreach.

Analyze member needs and make personalized recommendations of products and services, including self-sufficiency service options.

Efficiently and accurately resolve member inquiries and trouble shoot issues through proficient use of tools, resources, and use of appropriate support departments.

Demonstrate sound judgement in handling member requests and exceptions. Offer solutions that resolve our members concerns and needs whenever possible.

Compose accurate and informative Interaction History notes and documentation to concisely convey the member experience.

Communicate complicated information simply and without the use of jargon, ensuring that the solution is easy to understand.

Demonstrate positive problem-solving skills to effectively resolve member concerns and issues

Maintain awareness of team performance and take initiative or action when needed

Demonstrate strong working relationships with fellow MSC staff, and other groups within the organization, to ensure efficient and effective problem solving and issue resolution

Skills:

Microsoft office, financial services, Customer service, Customer support, Call center

Top Skills Details:

Microsoft office,financial services

Additional Skills & Qualifications:

Associates degree in Business, Technology, or related field required/or equivalent work experience

Proficiency with Microsoft Office products.

Familiarity with major web browsers and operating systems.

Ability to adapt to & discuss complex digital tools & technologies

Experience Level:

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.