Customer Service Representative

Description:

The Customer Service Representative is responsible for increasing customer satisfaction and retention by providing members customers patients and providers with accurate consistent timely and meaningful information.

Essential Functions: Represents health plan by answering and documenting all incoming contacts to determine their nature and to respond to complex calls related to specialized product lines or queues

Responds professionally to inquiries from internal/external customers Initiates contact with the appropriate health plan medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.

Evaluated data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery

Documents according to procedure Follows established procedures to meet customer/member needs

• Required Level of Education and Preferred Level of Education: High School Diploma

• How many years of related experience are you looking for in your ideal candidate? 1-2 years in a call center environment using EPIC EHR system

• Specific Systems Knowledge Required: EPIC MS Office programs

• Specific Systems Knowledge Preferred: EPIC Scheduling Surgical Scheduling

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.