IT Support Specialist
•Today
Verified Pay | $22.50 - $25.50 per hour |
---|---|
Hours | Full-time, Part-time |
Location | San Diego, California |
Compare Pay
Verified Pay This job pays below average compared to similar jobs in your area.
$24.00
$49.6
$67.34
About this job
IT Support Specialist
Req No: 2024-16971
Category: Information Technology
Type: Part-Time Contract
Salary: $22.50 to $25.50
Close Date:
Overview
The salary range for this position is $22.50 - $25.50 per hour depending upon qualifications and is non-negotiable.
The mission of San Diego State University Global Campus is “to be a world leader in delivering innovative educational experiences to all learners, expanding opportunity and transforming lives. Our programs and technologies are ever-evolving to meet ever-changing needs; our high level of service and support is constant.” SDSU Global Campus serves as a principal University liaison with the greater San Diego community and provides a wide variety of traditional and nontraditional, credit and noncredit educational experiences designed to fit the lifestyle and expectations of working adults and other lifelong learners. In addition, Global Campus provides a range of academic and special programs for individuals and groups at various times, in various locations, and via various modalities, including technology-based programs -- throughout the year. The primary audiences include workforce, military, working adults, and international constituencies.
Under the primary supervision of the Information Technology Director, the IT Support Specialist provides user support for computer systems and software applications. As a liaison between IT and end-users, the IT Support Specialist excels in managing the IT Helpdesk ticket system and communicating detailed information clearly and professionally to end-users. This position also consults with students, staff, and instructors to enhance the use and access of technology and information systems.
Responsibilities
Position Specific Duties 90%
OTHER DUTIES AND RESPONSIBILITIES AS ASSIGNED 10%
Qualifications
Knowledge & Abilities
Minimum Education & Experience
- Bachelor's degree in computer science, information systems, educational technology, communications, or related field or similar certified coursework in applicable field of study.
Preferred Qualifications
- 2+ years' experience in a Call Center or Customer Service Environment
- Proficient PC skills with knowledge of various software applications used for troubleshooting, call resolution and logging.
- Excellent time management, decision-making, and organizational skills to ensure the most effective and timely delivery of service to clients.
- The ability to make a personal connection with the customer and engage in troubleshooting throughout the interaction.
- Experience with ServiceNow, Salesforce, and other CRM systems
- Experience working with Higher Reach, PeopleSoft, and other Student Information Systems.
Additional Applicant Information
- Candidate must reside in California or live in a commutable distance from SDSU at time of hire.
- Job offer is contingent upon satisfactory clearance based on Background Check results (including a criminal record check).
- San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer and Title IX.
To apply, visit
Copyright ©2024 Jobelephant.com Inc. All rights reserved.
jeid-1c6ace502a956c49adaddca28a8f9ab1
You might also like
in San Diego, CA
$32.40 - $42.10
AccentCare • 6h ago
$32.40 - $42.10
AccentCare • 6h ago
$19
Valvoline Instant Oil Change • 21h ago
$19
Valvoline Instant Oil Change • 21h ago
Merit America • 1h ago
Companies hiring radiologic technologists
in San Diego, CA
Nearby locations
Explore more radiologic technologist jobs
in San Diego, CA
Nearby Job Titles
Radiologic Technologist Jobs Taxi Driver Jobs Food Service Supervisor Jobs Nursing Assistant Jobs Delivery Driver JobsNearby Locations
San Diego, CA Jobs Chula Vista, CA Jobs El Cajon, CA Jobs Poway, CA Jobs California JobsNearby Companies
Kaiser Jobs Uber Jobs Lyft Jobs Care.com Jobs U.S. Navy JobsNearby Categories
Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 934117386 Posted: 2024-05-02 Job Title: Support Specialist