Desktop Support Tech

We urgently need a full-time Desktop Support Tech who can effectively manage his time between two sites.

Here are the complete addresses for this request. This can be one full-time tech who can handle both sites as they are about 30 minutes apart.

Mileage will only be reimbursed if travel within the two sites is on the same day.

• two days (Tuesday and Wednesday) in Shelbyville, TN
• three days (Monday, Thursday, and Friday) in Lewisburg, TN

Timeframe: Contract to hire
Work Hours: M-F. 8:00 am to 5:00 pm local time. One-hour lunch
Overtime: It is unlikely, but if it occurs or is requested, customer must pre-approve it via e-mail .
Position: Level 2 Deskside Support Technician
Position Requirements:
Includes, but is not limited to, software and hardware support via deskside support or remote support. The candidate would be required to troubleshoot and repair software and hardware issues reported by end users. Experience with Active Directory to delete users or reset passwords. Experience with SCCM to reimage, update, and install software packages or push out Windows updates. Experience working in-house in a corporate environment. Experience with the ServiceNow ticketing tool.

• Perform walk through and visual inspections of all rack mounted equipment and critical fixed asset monitoring panels, shift handover and email status report, alert monitoring for any amber/red alerts, open a ticket with respective tower, etc.
• Performs and/or completes all service requests accurately and expediently.
• Assists other team members with racking and de-racking of servers, cabling, and wiring of other equipment as needed, must be able to lift and/or move up to 40 pounds.
• Assist IT teams to perform reboot, troubleshoot hardware failure, and work closely with facility and IT Ops teams for any scheduled maintenance/upgrade /project work and adhere to ITIL process, etc.
• Strong customer service orientation, reliable with excellent verbal and written communication skills.
• Escort 3 rd party vendors (ex: Telecommunication, Comcast).
• Repower appliances and troubleshoot to fix switches/routers/servers, etc.
• Unplug/replug/change network cables.
• Testing connection activities using laptops on switches.
• Testing Access points for activity.
• Obtaining and forwarding pictures to network team with device identifications.
• Providing console access to network equipment.
• Provide screen sharing and allow for remote control of console access.
• UAT testing based on the guidance of Healthcare SME.
• Rack and stack new servers or routers based on the assistance of the equipment owner.
• Acceptance and signing for hardware based on the assistance of equipment owner.
• Travel from Hub site to the spoke sites may be required during IT support.