Sales Associate

JOB TITLE: Part or Full-Time Sales Associate

SUPERVISOR: Store or Area Manager

DESCRIPTION:

The sales associate operates with a client-first mindset in a teamwork-oriented space, creating a welcoming environment for all clients and providing best-in-class customer service. They deliver consistent results, utilizing the tools at their disposal to build lasting relationships and drive revenue for their store.

RESPONSIBILITIES:

• Client-first focus, providing a best-in-class customer experience, whether in-store or via phone/email.

• Consistent clienteling utilizing the tools provided, driving customer retention and revenue.

• Properly execute all daily operational needs, communicating any rollover as needed.

• Accurately ring purchases at the point of sale in a timely manner, offering pertinent information to clients as they check out.

• Ensure product is displayed in accordance with visual merchandising standards.

• Retain accurate product knowledge, including where to find necessary information to relay to clients, as needed.

• Support manager in one-off tasks, as needed.

• Provide feedback with a client-first mindset to manager, as needed.

QUALIFICATIONS:

• 2+ years of retail experience, preferably in home decor or interiors.

• Consistently delivers outstanding customer service throughout all communication channels.

• A team player who thrives in a collaborative environment.

• Shows strong styling and merchandising skills with an eye for detail.

• Strong internal and external communication skills, both verbal and written.

• Strong problem solving skills, including the ability to troubleshoot.

• Knowledge of Microsoft Office Suite and Google Drive preferred. Knowledge of Shopify POS, Netsuite, Slack, Gorgias, and Endear a plus!

• Must live in the Marin area and have dependable transportation.

• Ability to lift and mobilize large items, up to 50 lbs. while utilizing appropriate equipment and safety techniques.

• Be able to have a flexible schedule with the ability to work weekends.