Director of Vocational Services - Full-time

General Summary:

This position is responsible for leading Goodwill's mission related employment and education partnerships programs to advance the Mission Development strategic priorities. This includes oversight of a variety of sector-based training programs and strategic employer partnerships and supervising the program manager who is responsible for taking new workforce development opportunities from conception to implementation. Priority responsibilities will include establishing quality standards and enhancements to create an integrated delivery system which meets market needs. This position will lead integrated project teams to achieve workforce development objectives.

Supervisory responsibilities:

• Partners with the Talent Acquisition team to recruit, interview, hire, and train direct reports.
• Oversees the daily workflow of their department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

Principal Duties & Responsibilities:

• Oversee quality employment programs, ensuring all contract and grant requirements are met accurately and timely.
• Thoroughly review, understand, and implement contracts and or service guidelines for all assigned programs.
• Ensure all documentation and related activities are current, accurate, and in compliance.
• Ensure documentation is completed, secured, and maintained in appropriate data management systems.
• Meet or exceed projected revenue or billable hour goals and net margin goals for all assigned areas.
• Seek new sources of revenue that fulfill Goodwill's mission and align with strategic plan.
• Provide input in preparation of the annual budget for delivery of services provided.
• Develop and implement proposals for new services.
• Maintain agency and participant confidentiality.
• Establish and maintain good working relationships with participants, referral agencies, education partners, community partners, and all team members.
• Assist with grant proposals and report development, including research, data collection, writing, and supporting materials.
• Provide consultation, motivation, and leadership to assigned program staff.
• Provide training and oversight necessary to minimize data entry errors.
• Conduct marketing and effective communications as a liaison and advocate with referral agencies, community leaders, government agencies, employers, and other stakeholders.
• Promote services that help participants reach their highest level of independence according to their service goals.
• Model and training appropriate work behaviors and interpersonal skills.
• Consistently perform all duties within the framework of our Core Values.

Knowledge, Skills & Abilities Required:

• Business Acumen: Experience in employment program services administration, within our community human service system, employment policies, rules, procedures, and practices.
• Drive for Results: Successfully developed and implemented workforce programs for individuals with disabilities and/or disadvantages.
• Build and Develop Team: Managed and developed a diverse staff promoting a positive and productive team.
• Managerial Courage: Utilizes interpersonal, negotiation, and organizational skills to demonstrate critical thinking for effective decision-making.
• Manager Agility: Handles multiple priorities in demanding conditions.
• Customer Focus: Uses effective communication with all internal and external customers, including presentation skills to senior level management.
• Continuous Improvement: Open-minded, with flexibility to improve quality of output to deliver established business objectives.
• Accountability: Commitment to the mission and values of Goodwill and the individuals we serve.
• Proficient in Microsoft Office and willingness to learn and use databases.

Travel Required: Ability to travel up to 10%.

Required education and/or work experience:

• Bachelor's degree in business, Social Services, Organizational Development, or related field. Master's degree is preferred.
• Five years of related experience in operations management, human services, or a related field. Two years of management experience is preferred.

Description of physical working environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to maintain a stationary position to be able to operate a computer and other office equipment, mostly indoor office environment.? Must be able to clearly communicate, identify, analyze, and assess details.? Ability to move around our facilities and lift, push or pull up to 20 lbs.

Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Equal Employment Opportunity Employer:

Goodwill of South Central of Wisconsin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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