VP of Hotel Operations

Affinity Gaming’s Vice President, Hotel Operations will be responsible for all Hotel facets at our multi-property resort operations in Primm Valley. Our resort includes over 2300 hotel rooms and suites, gaming, full service food and beverage operations, meeting and special events spaces, concert facilities, and other unique operations that make it a prime resort destination. This role is responsible for providing clear direction through strategic planning, team retention and motivation, administrative and financial controls, and profit standards including managing the top and bottom lines while operating within budgetary guidelines. This key leadership role is responsible for the overall hotel management of the property to include but not limited to: profitability, guest service, product quality, and overall cleanliness of the resort properties. Specific department responsibilities include: Front Office, Housekeeping, Pools, and Public Area. This leader will be a dynamic, experienced and motivated leader that can hit the ground running and make an immediate impact to Guest Service and overall property efficiency and effectiveness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide regular and effective updates to the Senior Leadership team, including the COO & General Manager on the performance of the hotels and associated operations
• Review reports and financial statements to determine hotel operations performance against budget
• Partner with marketing, sales, gaming operations in order to achieve and exceed established RevPAR goals
• In concert with lodging system, approve/develop all rate definitions, rate structures, rate plans, billing profiles, discounts and sales group availability
• Focus on growing revenues and maximizes the financial performance of all Hotel Operations departments
• Work with direct reports (e.g., department heads) to develop and implement departmental strategies and manage the implementation of the brand service strategy and brand initiatives
• Monitor and help reduce payroll expense by increasing team member efficiency and optimum staffing
• Review and modernize hotel standards and operating procedures
• Ensure inspection programs are in place/utilized for room cleanliness, guest service and resort cleanliness
• Execute regular inspections to ensure standards being met
• Ensure the safety of all Company assets
• Provide General Manager and Corporate Chief Operating Officer recommendations for operating and capital improvements
• Provide overall project management leadership for maintenance and renovation initiatives for the property
• Maintain Affinity Gaming’s guest service standards and requirements in all hotel operations departments
• Stay visible and interface with guests on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction
• Analyze service issues and identifies trends
• Develop and implement strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment
• Oversee portfolio-wide hotel software suite including Property Management System, Booking Software, and Point of Sale (POS)
• Respond to and handle guest problems and complaints, as needed
• Drive guest satisfaction by maintaining product and service quality standards
• Identify and own corporate initiatives that impact the entire resort
• Network externally to seek innovation
• Champion adoption of new product offerings with internal stakeholders and Guests
• All other duties as assigned

SUPERVISORY RESPONSIBILITIES

Direct supervision of all Hotel Operations Direct Reports

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

• Bachelor’s degree in Hotel Restaurant Management, Accounting/Finance, Business or equivalent preferred
• Proven record as a successful leader and effective communicator as a General Manager or Vice President, Hotel with measurable results in all key financial, revenue generation and guest and employee relation bench marks
• Must have a successful track record of regional/area experience or managing a large hotel with numerous direct reports and complexities
• Strong problem solving skills and proven ability to manage multiple priorities and meet deadlines as required
• Experience with budget development and oversight to include ability to establish appropriate staffing levels for different size hotels
• Capable of hiring, training, and directing an efficient, effective team
• Excellent interpersonal skills, must be trustworthy and have the ability to work autonomously, diplomacy, teamwork, good judgment, and the ability to maintain confidentiality required
• Proficient and well versed in all aspects of hotel software, including PMS, CRS, CRM, POS
• Strong computer and communication technology proficiency to include Word, Excel, PowerPoint
• Demonstrated knowledge of trends/performance of hotels in the market and competitive set

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid Driver License
• Alcohol Awareness Certification
• Nevada Gaming Registration

LANGUAGE SKILLS

Must be able to effectively communicate in English.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

COMPUTER SKILLS

Must have Microsoft Office experience and basic computer skills.

DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

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