Collections Administrative Specialist

Credit Union 1 is Recognized as a Chicago Tribune and Las Vegas Review-Journal Top Workplace 2023

We are excited to announce that Credit Union 1 has been recognized as a Chicago Tribune and Las Vegas Review-Journal Top Place to work for the third year in a row! The Top Workplaces explore how organizations create and sustain a positive and productive work culture. A great culture is important to Credit Union 1 and our culture is made up of more than great benefits and time off.

Join the Credit Union 1 Team

If you are highly motivated, friendly, and looking for a great place to work, join the Credit Union 1 team. As an employee of Credit Union 1, you will be part of a well-established and respected credit union that offers you amazing benefits, along with both stability and the opportunity for a great career path.

Top reasons to begin a career at Credit Union 1:

• Get paid for NOT working 13 holidays each year!
• Paid Time Off (PTO) begins accruing day one of employment
• Tuition reimbursement for approved courses (after 1 year)
• Free Employee Assistance Program (EAP)
• Livongo Diabetes Management Program
• Career growth opportunities it's our philosophy to promote from within whenever possible. Credit Union 1 is committed to your success and professional development.
• Excellent benefits packages including:
  • Medical PPO insurance
  • High Deductible Health Plan (HDHP) and Health Savings Account (HSA)
  • Dental & vision insurance (employee coverage 100% company paid)
  • Life, AD&D, short and long-term disability insurance (100% company paid)
  • 401(k) retirement and profit-sharing plan
• Being part of a team providing services with the goal of improving the ongoing economic well-being of our members.
• Exclusive interest rate reduction for qualifying loan products.

The Job at a Glance

Assist Credit Union 1 Collections Department in a variety of administrative roles regarding auto, real estate, credit cards and other secure and unsecured loans. Represent the department by actively promoting CU1's vision statement by providing administrative services for success, exceeding the members expectations with solutions and Be Great, Be Engaged, Be Open, Be Nice.

A Typical Day

• Provide administrative support to the Collections department staff, utilizing a servicing-based philosophy.
• Update member forced placed insurance information on auto loans, communicating with insurance companies and assessing needs on delinquent accounts.
• Assist in the auto repossession process including but not limited to submitting repossession invoices and notices.
• Providing automobile titles for repossession sales and State National insurance claims
• Assist in the legal process on deceased and bankruptcy file maintenance and providing research assistance.
• Assist Recovery department on Collections file maintenance.
• Close credit card accounts and send adverse action notices.
• Upload account documents into collection system
• Track and update of collection loan extensions
• Responsible for reviewing daily voicemails and notifying appropriate personnel.
• Review and approve payment errors with the appropriate steps needed.
• Respond and review collection department emails assisting in the proper distribution and taking of next steps.
• Receive daily impound notices and follow up on next steps.
• Post insurance claim payments
• Assist in the responsibility of answering inbound collection calls in an effort to direct credit union members to the appropriate personnel.
• Order office supplies
• Maintain confidentiality with all account information.
• Follow all company policies and applicable laws.
• Maintain Credit Union 1 records in compliance with audit & retention standards.
• Build member satisfaction and loyalty through elite, best-in-class service.
• Responsible for incoming and outgoing mail

What We Look For

• High School diploma or equivalent
• Experience in auto collections, banking, or customer service, preferred but not required.
• Excellent verbal and written communication skills
• Individuals with a positive attitude that are motivated to contribute to a team and company culture.
• Detail oriented with a high degree of accuracy and quality.
• Keyboard and computer skills
• Able to work Mon-Fri 8am - 5pm CST

Location: 200 E. Champaign Ave, Rantoul, IL