Server - RSTRNT 301

When you join the Sheraton family, you become a member of its global community. A rich history of service, the Sheraton brand began in 1937 and is considered a legacy in pioneering the hotel industry. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We welcome guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver meaningful guest experiences, we encourage you to explore your next career opportunity at the Sheraton Duluth Hotel.

This is a Sherman Associates owned Marriott International, Inc franchised location.

Our servers play a major role in the hotel's Food & Beverage experience. The Spirit to Serve is a key element in a positive customer experience. A server must be friendly, courteous, professional, and demonstrate strong communication skills. Must be able to manage multiple priorities, think/act quickly and effectively while maintaining self-composure. Bartending experience is preferred.

Schedule: We are currently seeking part-time availability to include both weekdays and weekends. Shifts include mornings from 7:00-11:00am and evenings from 4:30-10:00pm

Essential Functions

• Serves multiple tables, as determined by management
• Understands Room Service, Club Lounge, Banquet and Restaurant's food and beverage menu
• Takes and fills customer orders
• Upsells alcohol and food items
• Uses the computer to ring orders and guest checks
• Interacts with all guests in a friendly/fast manner
• Accepts different types of payments and makes accurate change
• Maintains specific side-work and ensures the cleanliness and smooth operation of the restaurant
• Quickly clears and resets tables
• Checks identification of guests to ensure legal age to consume alcoholic beverages. Refuses to serve beverages in a polite manner to guests who are not of legal age
• If consuming alcoholic beverages, observes guest's behavior, counts number of drinks served, and if the server feels they should not drive, offers
• Knows when to escalate situations for management intervention
• Completes other tasks and duties as assigned based on business needs

Minimum Requirements

• Previous hotel/hospitality or related service industry experience is strongly preferred
• Previous bartending experience is preferred
• Ability to communicate effectively and follow directions in a multi-lingual environment
• Must be able to pass required Alcohol service training
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel

Benefits

Sherman Associates strives to lead the market in the benefits we offer. The benefits that set us apart for our part-time team members include:

• Fully paid short term disability
• Fully paid life insurance
• Fully paid employee assistance program
• Fully vested 401k company match program
• 9 Paid holidays
• Starbucks and Hotel discounts
• Charitable giving strategy with corporate match

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com