IT Specialist

POSITION SUMMARY:

The IT Specialist works in conjunction with the Mid-Delta Health Systems team to install and maintain computer systems and networks to the highest functionality.  The IT Specialist is involved in continuous Quality Improvement practices and measures as set by Mid-Delta Health Systems, Inc. and in which the practice focus is based on a Patient Centered Medical Home model of care.

RESPONSIBILITIES:

• Set up workstations, computers, and peripheral devices (printers, scanners, etc.).
• Install network lines as needed.
• Responsible for notifying server/network administrators of server and/or connectivity issues in a timely manner to ensure clinic workflow is not interrupted.
• Provide support in troubleshooting of computer problems.
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Responsible for the set up and support of our VoIP telephone system.
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Maintain inventory of workstations, computers, peripheral devices, etc.
• Responsible for the proper removal of old equipment.
• Act as additional administrative support to the care team; supporting the implementation of workflows that sustain MDHS Patient Centered Medical Home model of care.
• Willingness to attend and/or complete continuing education related to this position and/or any other topics as deemed necessary to MDHS.

• Any other job duties as assigned.

QUALIFICATIONS:

• Technical degree in related field preferred.   Must have transportation.
• Experience in supporting information technology in an office environment, preferably in the health care setting.
• Computer hardware and software knowledge with the ability to learn new software.
• Good knowledge of computer security systems.
• Ability to learn and utilize electronic medical records.
• Goods skills in computer networking and troubleshooting.
• Proficient in using analytical tools and instruments, i.e. Excel.
• Excellent communication and ability to work in a team.
• The ability to work in a constant state of alertness and in a safe manner.

EVALUATION:

The evaluation of work performance will be ongoing and will be carried out by the COO It will include the specific duties and responsibilities of this position description plus employee attitude and general working behavior.  Formal evaluation will normally be performed annually but may be initiated at other times by the supervisor.

SALARY POSITION:

The salary for this position (IT Specialist) is at Grade 6 of the community health center’s salary scale.

STATUS:

This is a FLSA Exempt position.

This is an OSHA low risk position.

This is an ADA negotiable position.

This is a safety sensitive position.

Mid-Delta follows state and federal vaccine recommendations.