IT Support Engineer

We are seeking an IT Support Engineer working full time in a REMOTE position to join our team! You will resolve computer-related issues for our clients. This being a remote position, the person will work primarily from home and will also need to go onsite to a client's office as needed for hands on work.

Responsibilities:

• Provide technical assistance with computer hardware, software, networking, cloud, & security
• Resolve issues for clients via phone, in person, or electronically
• Recommend hardware, software, and other IT improvements
• Track customer issues and resolutions

Qualifications:

• Previous experience in IT, customer service, or related fields (3 years preferred)
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor

Expectations for this position

• Dedication to customer satisfaction and getting it right the first time
• Strong learning aptitude and ability to learn new technologies independently
• Ability to manage multiple priorities, commitments, and projects
• Self-motivated, guided, directed, and passionate
• Ability to deliver without being asked more than once for a given task
• Must have excellent organizational and time management skills
• Positive attitude towards change and ability to adapt
• Excellent interpersonal skills with the ability to work in a team environment
• Competence to interact with all levels of management as well vendors and customers
• Experience working in a consulting environment preferred

The fine print:

Must have valid driver’s license and reliable transportation for occasional work offsite. Background checks, pre-employment aptitude, skills and personality testing are a mandatory part of the recruitment process.

About Onsite Computing:

Headquartered in Corona, California, Onsite Computing, Inc./OSC has been providing on-premise and cloud-related services to progressive companies nationwide since 2001. OSC is a digital transformation expert company focused on Cloud Computing, Security, Compliance, and Software as a Service. We specialize in migrating and managing IT services for customers looking to get the most from their IT investments.