Communications Operator I

The position answers 911 calls and receives and transmits messages by radio and telephone, often under stressful conditions involving potentially life-threatening situations, to police personnel. In order to be considered for the position, applicants must sit for a written exam that will be administered at the Cookeville Police Department on Monday, April 29th at 5:00pm. Applicants will receive further instruction via email. If you possess a telecommunications course certificate in accordance with TN code annotated 7-86-205, you may be exempt from the exam. Contact HR at (931) 520-5289. This position must be able to work any shift.

COOKEVILLE POLICE DEPARTMENT

Job Summary

Receives and transmit messages by radio and telephone often under stressful conditions involving potentially life-threatening situations.

Examples of work performed: receives and sends radio transmissions to police personnel; receives 911 calls and dispatches police units; forwards calls to the proper emergency services agency; logs complaint information on all incoming calls; monitors and dispatches units for incoming alarm calls and notifies residential or business owners of alarm call; maintains and operates all NCIC communications; maintains warrants and related information ; operates personal computer and computer terminal; operates computer assisted dispatching software; checks on officers as often as necessary to ensure their safety and well-being; receives all calls coming into the Police Department before and after normal working hours and on holidays; maintains log of officer activity; assists public as needed; performs related duties as required.

Required Knowledge and Abilities

Knowledge of the rules and regulations of the Federal Communications Commission relating to radio use

General knowledge of city street names and their location

Knowledge of radio equipment and radio operations

Ability to react calmly and quickly in emergency situations

Ability to operate several pieces of communications equipment at the same time

Ability to speak clearly and concisely

Ability to communicate in a courteous and effective manner with the public and co-workers

Ability to take and follow both written and oral instructions.

Ability to establish and maintain an effective working relationship with other co-workers and the public

Qualifications

High school education or equivalent required. Some experience as a communications operator in a military, law enforcement, or civilian position preferred. Must maintain NCIC certification as required by the State of Tennessee. Must maintain Telephone Operations Certification

Essential Functions

Must have effective verbal and written communications abilities. Must have good hand-eye coordination and fine finger skills for operating computers. Must be able to operate telephones and radios for extended periods of time. Must be able to operate several pieces of equipment at one time. Must be able to respond quickly and calmly under stressful conditions and in emergency situations that involve life and property. Must be able to work any shift.

The City of Cookeville is an Equal Opportunity Employer.