Senior Property Manager - Lake Castleton Apartments

PRIMARY RESPONSIBILITIES

• Collaborate with Regional Manager in the recruiting, training and evaluating of team members.
• Ensure all new hires are appropriately onboarded and trained for their positions. Personally know, teach and hold property team accountable to the company’s operational processes and standards.
• Management of the entire leasing function (if no Leasing Manager at the property) including prospecting and closing sales and meeting monthly sales (new leases and renewals) quotas.
• Create a positive work environment and develop a high-performing operations team.
• Effectively evaluate talent and make hiring/promotion/termination recommendations accordingly
• Lead team in providing great customer service to residents with particular attention on curb appeal, move-in experience, timely work order response, friendliness of the office staff and properly addressing resident concerns
• Work with the Maintenance Supervisor to achieve an efficient flow of work orders, make ready apartments, cleaning, etc. Follow up on work orders to ensure completion.
• Manage monthly rent collections, delinquencies and concessions per company policy
• Process evictions and attend court hearings when necessary
• Develop marketing and outreach programs to build external relationships and participate as an active member of the community. Participate in city and/or chamber of commerce activities.
• Ensure overall monthly occupancy rates and delinquency percentage goals are achieved
• Coordinate inside/outside sales activities (open houses, promotions, etc.) to generate leads
• General purchase orders, review/approve invoices and submit for payment per company procedures
• Oversee any capital improvement project and interface with the construction team as necessary regarding timeliness, problem resolutions, etc.

SECONDARY RESPONSIBILITIES

• Work with Regional Manager to forecast spending based on future needs of the property
• Communicate company, property and construction information to team members through regularly scheduled staff meetings
• Correctly manage time & attendance for staff members and review/approve time sheets for accurate payroll processing

SUPERVISORY RESPONSIBILITIES:

QUALIFICATIONS:

• Bachelor’s degree in business administration, real estate management accounting or finance and two or more years of experience as an Assistant or Leasing Manager in a larger size property OR 2-5 years of experience as a Property Manager in similar sized properties in lieu of a degree

• Strong time management and multi-tasking skills with a high attention to detail is essential.
• Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people.

• Ability to travel 20-50% of the time within a region or interstate