REMOTE Facilities Support Representative

An employer in Northwest Arkansas is seeking a Facilities Support Representative to join their growing team. Daily responsibilities include answering inbound phone calls regarding facilities issues and documenting reported events. Candidates will be identifying and responding to trends with alarms, defrosts, and work orders for refrigeration, HVAC, and lighting alert inquiries in stores nationwide. He/She will coordinate service with on-site technicians, store associates, level 3 teams and third parties where needed. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback. The ability to navigate multiple applications at one time, documenting and strong multitasking skills are required.

Start Date: 05/13/2024

Schedule: 4 days on, 3 days off schedules

Location: FULLY REMOTE

Duration: This is an ongoing 3-year contract

Pay: $17/hr for weekday shifts, $19/hr for weekend shifts

There are 4 shifts available:

7:00 AM - 5:30 PM CST - Monday - Thursday (Off Friday - Sunday)

7:00 AM - 5:30 PM CST - Tuesday - Friday (Off Saturday - Monday)

10:30 AM - 9:00 PM CST - Friday - Monday (Off Tues - Thurs)

9:00 PM - 7:30 AM CST - Sunday - Wednesday (Off Thursday - Saturday)

Desired Skills and Experience:

• Experience working in an environment with a high volume of inbound and outbound calls
• Demonstrates a fundamental level of critical thinking (diagnostics/problem solving and team working skills)
• Excellent written and spoken communication skills
• Strong multitasking skills - able to navigate multiple applications at one time
• Strong computer skills proficient in excel, dual screens and same time reporting
• Strong technical background (Intermediate computer knowledge and software navigation skills)

Candidates must pass a computer literacy assessment prior to final interview.