Certified Medical Assistant (CMA)

Position Title: Certified Medical Assistant (CMA)

Department: Medical

Supervisor: Clinic Manager

Supervisory Responsibilities: None

FLSA Status: Non-Exempt

Summary:

The Certified Medical Assistant (CMA) performs routine administrative and clinical tasks to assist in the delivering primary health care to Alluvion Health patients. The Certified Medical Assistant performs clinical support staff procedures along with providing preventive health care education to patients of Alluvion Health, including working with patients of all socioeconomic backgrounds in an effective, culturally and linguistically sensitive manner. Additionally, Certified Medical Assistants will be responsible for making referrals to community services, providing program outreach and performing other duties as assigned.

All employees will exhibit the following behavioral traits:

Integrity and Trust

Individual is widely trusted and can present information and discuss situations in an appropriate and helpful manner, keeps confidences, admits mistakes, doesn’t misrepresent him/herself for personal gain. Is respectful in action and communication with clients, patients, and staff.

Mission Integration

Adheres to the organization’s mission during times of ease or challenge, is dedicated to the expectations and requirements of the mission and vision, acts in line with the values identified by Alluvion Health.

Team Relations

Understands and supports the team approach and integrated model of Alluvion Health. Is seen as a team player, cooperative and supportive of his/her coworkers, practices what he/she preaches. Can be candid with peers and fosters open dialogue. Creates a feeling of belonging on the team and holds self and team accountable to those behaviors.

Essential Job Responsibilities:

1. Creates and maintains respectful rapport with participants and co-workers;
2. Provides excellent customer service;
3. Provide direct patient care in a clinical setting;
4. Answers incoming calls and retrieves phone messages, responding in a timely fashion;
5. Documents demographic and clinical information within the electronic medical record system;
6. Gathers height, weight, and other vitals;
7. Must carefully follow appropriate, and established, medical assistant protocols;
8. Assists with daily setting up and cleaning of exam rooms;
9. Assists in ordering, stocking clinic supplies and educational materials;
10. Completes all required documentation and establishes or updates client information in the electronic medical record;
11. Assists and supports families in locating community resources;
12. Assists with program outreach;
13. Maintains confidentiality according to HIPAA;
14. Works as a team player with staff, patients, and other community organizations to ensure quality services and program requirements are met to carry out the goals and objectives of Alluvion Health;
15. Performs duties efficiently and effectively;
16. Follows Alluvion Health’s policies and procedures;
17. Establishes and maintains productive working relationships with fellow employees, supervisors, and the public;
18. Maintains required agency/program immunizations;
19. Responsible for completing various special projects/events, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports;
20. Performs a variety of other duties as assigned; which may include but are not limited to directing or participating in special projects and events, conducting research, representing Alluvion Health at meetings and conferences, and attending continuing education and training events.

Knowledge, Skills, and Abilities:

Knowledge and understanding of:

• Basic health care and medical assistant activities;
• Basic medical scheduling and billing;
• Basic computer data entry;
• General office practices;
• Community resources;
• Cultural sensitivity;
• HIPAA Privacy and Security Rules;
• Safety policies and procedures.

Skills in:

• Effective written and verbal communication;
• Time management and organization;
• Computer use to manage data to meet essential job requirements;
• Microsoft Excel, Word, Outlook, Windows, Internet;
• Customer service.

Ability to:

• Work as a team member;
• Take vitals such as height, weight, and blood pressure;
• Communicate effectively with patients of the program;
• Respond appropriately to an emergency or crisis situation;
• Adapt to changes in the work environment;
• Maintain confidentiality and compliance with HIPAA privacy and security rules;
• Work with patients with diverse social economic and cultural backgrounds in an empathic, non-judgmental, respectful, and professional manner;
• Work with people from all walks of life, such as individuals with various social and emotional histories, high risk, unemployed, and homeless, abused and people with mental health conditions;
• Work independently with little direction but also with a team;
• Read and comprehend materials;
• Analyze and compile information;
• Occasionally lift up to 30 pounds;
• Pass a criminal background check;
• Observe required work hours;
• Communicate effectively orally and in writing;
• Demonstrate punctuality;
• Meet established timelines and/or deadlines;
• Observe established lines of authority;
• Identify problems that adversely affect the organization and its functions;
• Offer suggestions for improvements.

Education/Training/Qualifications:

Education/Training:

• Minimum of High School Diploma or High School Equivalency (HSE);
• Graduation from a Certified Medical Assistant program.

Certifications:

• Must possess a valid driver’s license issued by the State of Montana.
• Medical Assistant Certification required.

Computer:

Language Skills:

Physical Requirements:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee is regularly required to sit and use hands and fingers to provide care to patients and operate computer;
• Frequently is required to reach with hands and arms;
• Must occasionally lift and/or move up to 40 pounds while transporting equipment and supplies;
• Specific vision abilities required by this job include close vision and looking into monitors for extended periods of time and ability to adjust focus which permits the employee to perform computer procedures, and to produce and review a wide variety of documents, correspondence, reports, and related materials in both electronic and printed form;
• Clarity of speech and hearing that permits the employee to communicate well with others;
• Mobility that permits the employee to move about in a variety of building settings;
• Personal mobility that permits the employee to enter, operate and exit motor vehicles and travel to other clinic sites.

Working Conditions:

• Work indoors in a climate-controlled environment 95% of the time.
• OSHA Exposure Category #1 (The normal work routine involves exposure to blood, body fluids, or tissues, but exposure or potential exposure may be required as a condition of employment.)

Work Hours:

Comments:

This description is intended to describe the essential job functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.