Full Time / Part Time Medical Receptionist

Responsibilities and Duties:

• Use outstanding customer service skills to meet the client intake and know patients by name. Know which patients have which disciplines and who their therapists are.
• Answer all incoming phone calls.
• Schedule patient appointments and keep schedule up to date and accurate.
• Prior to a new evaluation, call and verify appointment time and date with patient.
• Manage waiting room. Make sure no patient is left waiting, announce upon arrival and print label for each patient and discipline.
• Assists clients and staff with questions as they occur.
• Responsible for overall admissions procedures, including:
  • Admit all new patients in a timely, accurate fashion (all correct information collected and entered correctly in system).
• Correct discharge process of patients
  • As patients are discharged, responsible for coding EMR system appropriately.
• Coordinate discharge audits
  • For discharge audits, complete information in chart, review super bills to statements to ensure all information was billed correctly or make sure charts get to the correct auditor.
• Verification of benefits for new patients
  • Verify which therapy services are covered and are not covered (for example: aquatics, Ionto, etc.) before end of the next business day and notify therapist of any specifics.
• Authorization for additional visits / management of number of visits left, coordination with therapists.
  • Notify therapists in a timely fashion when recertification is needed.
• Maintain patient and family confidentiality at all times.
• All job duties considered essential to job performance.
• Additional job duties as assigned.

Adherence to CNRS Policies

• Demonstrate positive rapport with staff members, developing positive employee relations.
• Demonstrate sound judgment by taking appropriate actions regarding questionable findings or concerns.
• Take direction and initiate actions that will allow the assumption of cross-functional duties to ensure seamless patient care.
• Ensure compliance with regulatory standards.
• Follow CNRS polices and procedures, including safety processes.

Job Requirements

• Must be able to communicate clearly and accurately with a variety of individuals.
• Regular and consistent attendance is an essential function of the job.

Physical Demands/Working Conditions

• Physical activity including walking, standing, sitting, and lifting.
• Ability to push, pull, and lift up to 50 lbs.

The intent of this description is to provide a representative summary of the major duties and performance expectations for the position. This description is subject to modification as necessary and is not a contract of employment terms. Central Nebraska Rehabilitation Services is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status