Commercial Customer Service Representative

If you're just starting out in the insurance industry or have expertise in either Personal Lines or Commercial Lines, we have job openings available. Our agency, located in Central Florida, is experiencing rapid growth and is expanding its Customer Service team. This is an in-office

Summary:

As an Account Manager III, you'll handle daily service for Commercial Lines of Business, showcasing multitasking abilities, problem-solving skills, and a dedication to professional service.

Essential responsibilities include acting as a Subject Matter Expert in various areas, serving as a liaison between clients, management, and carriers, managing endorsements and claims, handling billing and cancellations, maintaining client communication, and staying updated on industry trends and products.

Responsibilities:

• Exhibit Merrill Insurance Core Values daily.
• Serve as a Subject Matter Expert in endorsements, certificates, billing, client communications, and claims.
• Liaise between clients, management, and carriers.
• Process endorsements accurately and efficiently.
• Manage account billing, cancellations, and payments.
• Report and handle claims promptly.
• Send client documentation as required.
• Escalate issues as necessary.
• Assist in achieving service goals.
• Maintain relationships with carriers.
• Communicate professionally and timely.
• Review and complete assigned tasks.
• Maintain organized desktop and document transactions.
• Assist with overflow tasks.
• Report to the office after natural disasters to assist with claims.

Physical demands

Prolonged sitting and working at a computer

Work Environment:

In office preferred. Hybrid option available

Required education and experience

• High School diploma

• 2-20 preferred; 4-40 required

Work authorization/security clearance requirements

Must be able to provide valid documents showing authorization to work in the United States

Affirmative Action/EEO statement It is the policy of Merrill Insurance to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.