Client Care Tech

Process billing through Medicare/Medicaid and verify treatment coverage with client's insurance. Manage new client admissions, complete intake paperwork with client and enter in hospital database. Code client schedules for intensive ongoing therapy sessions and monthly doctor visits by working closely with drivers to coordinate treatment days and transportation according to treatment plan. Provide customer service by responding to information requests, answering client questions, resolving scheduling conflicts, connecting clients with community resources, etc. Transport handicapped and/or elderly clients to facility when necessary. Coordinate with hospital cafeteria staff to provide lunch to clients and provide assistance to those clients who cannot feed themselves independently.

1) Transports clients

2) Schedules clients for group and individual therapy. Schedules telemetry visits.

3) Schedules vehicle maintenance.

4) Completes chart audits, gathers QAPI information and participates in QAPI.

5) Communicates with dietary the number of meals needed and any special diet specifications.

6) Communicates with client’s primary care physicians to receive medications list and H&P.

7) Communicates to client’s therapist, doctor or primary physician and problems the client may be having.

8) Keeps doctors on schedule for meetings with clients, tracks doctor’s paperwork when received and uploads into the EHR.

9) Communicates between therapist and doctor any changes in status, or concerns that the treatment team may see in a client that may reduce or intensify therapy days.

10) Connects clients with community resources such as Home Health, transportation, meals on wheels etc.

11) Verifies client’s insurance coverage, manages new client admissions and client billing.

12) Works closely with drivers to coordinate times and days for transportation for clients.