Dealer Partner Order Entry Specialist

Description:

Job Summary

The Partner Order Processing Rep is responsible for providing a uniquely positive Customer Experience for our Dealer Partners. This is accomplished through our C.A.R.E. Values and by: accurately and efficiently entering Dealer Partner orders into our order processing system, checking those entries for accuracy, and alerting the Partner Response Specialist and/or Partner Relationship Specialist if information for entry is not complete or clear.

Responsibilities

• Maintains database by entering new and updated customer and account information.
• Coordinates with Partner Response Specialists to compile and prioritize customer orders for entry.
• Processes customer and account source documents by reviewing data for deficiencies and resolves deficiencies by using standard procedures or returning incomplete documents to the Partner Response Specialist for resolution.
• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
• Review customer accounts for duplication and update them accordingly.
• Secures information by completing database backups.
• Maintains customer confidence and protects operations by keeping information confidential.
• Contributes to team effort by accomplishing related results as needed.
• Other duties as assigned.

Requirements:

Qualifications

• High school diploma
• Valid state-issued motor vehicle license
• Detail Oriented and Organized
• Ability to effectively prioritize entry based on customer need
• Experience in general computer applications
• Excellent Verbal & Written Communications Skills

Working Relationship

Works as an integral member of the Customer Care Team, advocating for the customer and working collaboratively with other teams within the company to deliver our industry leading product coupled with world class customer experience.

PPE

Safety glasses, hearing protection and safety shoes at all times while on the production floor.

Work Environment Organization Structure/Career Progression

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job:

Air-conditioned and non-air-conditioned environments; hazardous materials such paints, stains and solvents; machinery, conveyors, spray booths and drying racks.

The information contained in this job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required in order to perform the work. The requirements listed in this document are representative of the knowledge, skills, and/or abilities required to perform this job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

We believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law.