Sales/Customer Service

**Position Summary: **Coordinates all aspects of Company’s direct sales account activities for a defined group of territories by performing the following duties.

**Essential Duties and Responsibilities: **To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

• Function as the primary point of contact between both direct accounts and Sales Representatives for the assigned territories, providing any necessary sales or account related information – and doing so in a manner that is always professional and courteous.

• Assist Sales Representatives that utilize manually issued Purchase Orders, and/or, the Lone Wolf Arms ordering system to receive orders into NetSuite and BigCommerce. This includes but is not limited to, making sure pricing and payment terms are correct, and the order reflects the needed information from the customers to meet the qualifying program.

• Act as liaison between customers and company to coordinate product shipments, shipping status, inventory stock status, and supplier required documentation.

• Maintain customer information & pricing levels in the computer are correct to the price list in the Lone Wolf shared drive / folder for the current year.

• Prepare available inventory reports, as well as sales reports for Sales Representatives.

• Act as back-up support to the Accounts Receivable Coordinator for payment status inquiries as well as issuing RMA’s (Return Merchandise Authorizations).

• Work directly with Director of Compliance to ensure all sales orders follow federal and state laws.

• Perform other related duties and tasks as necessary or as assigned, such as obtaining FFLs, method of payment and sales tax certificates.

• Process orders requested by the marketing team to be sent out for media purposes. This includes working with marketing and media personnel to address any potential issues such as out of stock items or product function issues.

• Work with marketing and purchasing to help coordinate items needed for shows (product, ammunition, booth materials, shipping).

• Travel to work at trade shows as needed.

**Competencies: **To perform the job successfully, an individual should demonstrate the following.

Achievement Focus - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.

Adaptability - Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Communicates via email for trackable conversations.

Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.

Sales Skills - Achieves sales goals. Initiates new contacts. Maintains customer satisfaction. Maintains records and promptly submits information. Overcomes objections with persuasion and persistence.

**Product Knowledge – **Knows the product line inside and out. Ability to answer questions from customers articulately and correctly.

**Qualifications: **To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education/Experience: ** Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

**Language Ability: **Read, analyze and interpret business, professional, technical or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers and the public.

**Mathematical Ability: **Must be able to conduct all types of mathematical problems including the ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Compute rate, ratio and percent and draw and interpret bar graphs.

**Reasoning Ability: **Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

**Computer Skills: **To perform this job successfully, individuals most have strong computer related skills including familiarization with word processing software, accounting software, spreadsheet and database software.

**Certificates and Licenses: **None required

**Supervisory Responsibilities: **None required

**Work Environment: **The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

**Physical Demands: **The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to talk or hear. The employee is occasionally required to stand; walk; use hands to, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Salary info:

$17 - $19 / hr