Desktop Support Technician

Robert Half is seeking candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format for their Desktop Support Technician role. This Desktop Support Technician role is best suited for problem solvers who prefer to work in a challenging and positive environment. This Desktop Support Analyst role is a long-term contract / temporary opportunity based in the Richmond Hill, Georgia, area.

What you get to do every day

- Match hardware repairs with the appropriate vendors

- Preserve, inspect, and mend computer systems, hardware, printers, and computer peripherals

- Settle computer problems, and offer suggestions on appropriate action/solutions

- Support records of daily data communication transactions, issues and remedial actions taken or installation activities

- Provide computer desktop support in accordance with established policies and procedures

- Give support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems

- Communicate regularly and effectively with ticket submitters- MS Windows 10 experience

- Ticketing System experience

- DNS experience preferred

- Proficiency in Ticketing System

- Network Troubleshooting experience highly desired

- Ability to quickly write reports, business correspondence, user instructions, and procedure manuals

- Desktop support or related experience