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Dealership Service Manager
•7 days ago
| Verified Pay | Starting at $100,000 per year |
|---|---|
| Hours | Full-time, Part-time |
| Location | Newcastle, Maine |
About this job
Job Description
Job Description
For 30 years, Key Auto Group has been the premier destination for customers' automotive needs in New England and beyond. We are looking to add an experienced Service Manager to our team, starting at $100,000 per year and negotiable based on experience. If you are a highly motivated, results-driven professional with a passion for delivering an exceptional customer experience, then Key Auto is the place for you! Our service team enjoys a Monday through Friday workweek, a comprehensive benefits package, and a fulfilling work environment with a winning team.
Responsibilities
- Assist customers in servicing, repairing, and explaining each service needed
- Understand customer; match requirements and concerns to various service options
- Explain service being performed and keep customer informed and updated throughout the service of their vehicle
- Stay up to date on new products, features, accessories and attending product training as required
- Maintain a service customer follow up system that supports repeat and referral business and contributes to customer happiness
- Hire and supervise all service department personnel, as well as monitor their performance in servicing customers
- Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business.
- Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
- Other duties as assigned
Qualifications
- A minimum of 3 years of experience as a Chrysler service manager
- Strong focus on providing excellent customer service
- High school diploma or higher education
- Clean driving record & valid driver's license
- Driven personality, eager to improve and able to work within and support internal teams
Benefits
- Medical, Dental & Vision Insurance
- 401K Plan + Match
- Paid time off and vacation
- Short/Long Term Disability/Flex/Life
- Growth opportunities
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