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in West Branch, MI
Service Manager
Estimated Pay | $20 per hour |
---|---|
Hours | Full-time, Part-time |
Location | West Branch, Michigan |
Compare Pay
Estimated Pay$14.42
$19.60
$28.84
About this job
Job Description
At Team Hodges Chevrolet Chrysler Dodge Ram Jeep we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Team Hodges is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Employee vehicle purchase plans
Family owned and operated
Long term job security
Flexible Work Schedule
Discounts on products and services
RESPONSIBILITIES
Forecasts goals and objectives for the department and strives to meet them
Hires, trains, motivates, counsels, and monitors the performance of all service department staff
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect sevice operations, such as hazardous waste disposal, MIOSHA, etc
Understands and ensures compliance with manufacturer warranty and policy procedures
Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
Maintains a safe work environment
Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
Ensures proper repair order documentation, i.e. complaint, cause, and correction noted on every repair order with punch time for each operation
Facilitates and/or conducts technical training and sends employees to appropriate training schools as required by the manufactures
Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience
REQUIREMENTS
Ability to speak technical terms in a manner that a customer understands
Strong written and verbal communication skills
Understanding dealership computer software
Commitment to customer satisfaction
Ability to multi-task
Must have a management background
Dealership experience is preferred but not mandatory