Customer Service Representative - Part-time

Description:

Perform the account maintenance, billing, reconciliation, reporting and/or customer service related activities. Duties could include one or more of the following: performing database maintenance and research tasks to support the contracts administration, cash control operations and assignment of medical record numbers, to generate and distribute contracts and member I.D. cards, to provide facilities support and to enter documents into the workflow imaging system.

Identifying, researching and reconciling billing payments amounts to ensure accurate eligibility determination, payment, revenue and membership records. Setting up and maintaining member data including but not limited to processing enrollments, corrections, retroactivity adjustments and terminations. Supporting eligibility inquiries. Ensuring bills are correct and mailed timely. Interacting with purchaser benefit administrators to answer questions and explain Health Plan policy and contractual provisions related to membership and billing.

Resolving related problems. Assisting Health Plan purchaser contacts and sales and service representatives in the sales process and the analysis and resolution of problems related to membership accounting. Resolving payment discrepancies and delinquencies

Identifying, coding, batching, scanning and indexing documents for imaging.

Skills:

customer service, data entry, call center, healthcare industry

Top Skills Details:

customer service,data entry,call center

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.