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Front Desk Supervisor-Crowne Plaza Indianapolis Airport
•11 days ago
| Estimated Pay | $14 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | Indianapolis, Indiana |
Compare Pay
Estimated Pay We estimate that this job pays $14.12 per hour based on our data.
$10.66
$14.12
$17.9
About this job
***DAILY PAY, INSURANCE AFTER 30 DAYS, PAID TIME OFF, HOTEL DISCOUNTS***
The Crowne Plaza Indianapolis Airport is locally owned and managed by General Hotels Corporation; a premier hotel management company providing award-winning hotel accommodations at all well-known hotel brands throughout the Midwest.
JOB DESCRIPTION
This position is a great career move if you have a passion for the hospitality industry with at least two (2) years of hotel guest services experience and ready to make a career move. The Front Desk Supervisor will supervise the Guest Services staff while providing friendly efficient service. In this position you will have a direct impact on the overall experience of our guests and be responsible for ensuring 100% satisfaction from arrival to check-out. The ideal candidate for this position will be someone who has a passion for guest service, values problem resolution and enjoys working in a fast-paced environment.
DUTIES AND RESPONSIBILITIES
- Supervise the Guest Services staff
- Welcome guests in a friendly, prompt and professional manner
- Assist Guest Services staff, as needed, with any guest concerns
- Follow established hotel procedures at all times
- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- Maintain positive communication between all departments
- MOD Shifts as needed
JOB REQUIREMENTS & EXPECTATIONS
MUST HAVE A MINIMUM OF (2) YEARS HOTEL GUEST SERVICES EXPERIENCE TO BE CONSIDERED FOR THIS POSITION.
- Must have a minimum of (2) years of hotel guest services experience
- Must have a passion for the hospitality industry and the ability to provide exceptional service
- Attendance and punctuality is crucial for this role
- Ability to stand for lengths of time
- Strong communication skills
- Detail oriented to ensure all reservations and billing are correct
- Ability to lead and to work as part of a team
- Deliver great customer service and ensure guest satisfaction
- Take action to solve guest concerns using service recovery guidelines
- Must have flexibility and be able to work nights, weekends and/or holidays
- Prior Opera training and/or knowledge is preferred
Benefits include:
Excellent health/dental/vision benefits package
Company paid basic life insurance
Paid Time Off (PTO Benefit)
401k
Reduced hotel room rates at all IHG brands
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