NAPA Outside Sales

Position Specifics

Purpose:

Builds customer relationships by traveling to customer locations to perform follow-up activities on complete goods and parts and sales, address customer concerns, promote aftermarket sales and collect profiling information to enhance the customer experience.

Responsibilities include but not limited to:

• Provide Exceptional Customer Service to internal and external customers
• Perform follow-up calls at customer locations
• Educate customers on parts, supplies and service promotions
• Follows through on priorities
• Addresses customer concerns and resolves problems effectively and satisfactorily
• Profiles customer's machines, vehicles, and demographic information
• Provides limited technical support where applicable, including TAMS, Pro-Link, Sinclair Supply
• Maintains condition of assigned vehicle
• Other duties as assigned by supervisor

Experience, Education, Skills and Knowledge:

• Good customer relations skills and ability to work in a team environment
• Ability to write and speak effectively to individuals and groups
• Ability to work extended hours and weekends
• Great customer service and high level of attention to detail, especially under pressure
• Dependability and consistency is a must
• Polished, Professional, and Friendly demeanor

Working Conditions & Requirements:

• Must be able to stand for extended periods of time
• Must have a valid driver's license
• MVR in good standing
• Must be able to lift at least 75-pounds
• Travel as needed

This is not an all-inclusive list of job-related responsibilities, skills, or working conditions. Management reserves the right to revise the job or require different tasks be performed as assigned. Sinclair Tractor provides equal employment opportunities to applicants for employment and prohibits discrimination and harassment of any type without regard to any protected classes. This job description is not an employment contract, and the employment relationship remains "at will." Sinclair Tractor will reasonably accommodate the known disabilities of qualified disabled individuals.

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