Customer Experience Specialist

Customer Experience Specialist

Cameron, WI

The Customer Experience Specialist is responsible for serving as the primary point of contact for new and existing customers. This includes handling inbound and outbound calls, cold calling, in person interactions assisting with service, product, and fiber expansion inquiries and sales, account and service adjustments, and all data entry for service-related needs. Critical for success are strong verbal and written communication skills as well as proficient multi-program computer navigation, attention to detail, and the ability to act as a positive role model.

DUTIES & RESPONSIBILITIES

Some of your duties may include:

• Addressing customer inquiries both in person and over the phone via a call queue.
• Creating service orders and coordinating completion with appropriate departments
• Performing administrative and cash handling duties
• Processing daily cash receipts and checking entries for accuracy. 

You’ll also need to be able to:

• Continuously communicate with customers and co-workers
• Continuously work on computer-based programs
• Continuously see, hear, and listen

WHAT IT TAKES?

• High school diploma or equivalent plus 1-3 years of retail, sales, customer service, or related experience 
  
• Professionalism, patience, and willingness to go above and beyond to provide the best customer experience
• Ability to embrace flexibility and show excitement to learn in an ever-changing environment as Mosaic continues to advance
  
• Listen to customer concerns, answer customer questions, and provide information in an exciting and professional manner

• Perform accurate and efficient data entry of customer contact, accounts updates, problem resolution, and/or documents

WHY MOSAIC TECHNOLOGIES?

• We are a local cooperative that has been connecting people via voice, video, and internet for over 65 years 
• Our steady, strategic growth revolves around a commitment to quality 
  
• Safety is our number one priority for all positions 
• Benefits including medical, dental, vision, 401(k), a generous amount of PTO, and discounted services begin on day one of employment

Mosaic Technologies is an Equal Opportunity Employer of minorities, females, protected veterans, and individuals with disabilities. Mosaic Technologies is a substance free workplace; therefore, applicants must be able to pass a pre-employment drug screen and background check.