Cross Utilized Agent

Are you ready to invest in your career with a quickly growing company? Silver Airways currently provides more routes within Florida and to the Bahamas than any other airline; having recently acquired Seaborne Airways, based in San Juan, PR, we need you to be the face of our company: providing a positive impression and travel experience to our customers by delivering top-notch service. As a cross-utilized agent, you will perform all the functions of a customer service agent and a ramp agent; you may be assigned to work either area on any given day.

Day-to-day Responsibilities:

Customer Service:

• Checking in customers and luggage, selling tickets, making reservations, boarding flights at the departure gate, and meeting arriving flights
• Assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, and reconciling ticket sales
• Closing out cash drawers/accounting functions and providing general customer assistance

Ramp Agent:

• Marshaling aircraft into parking positions
• Unloading baggage and delivering it to baggage claim area, loading luggage onto departing flights
• Assisting special needs passengers, loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories, connecting and disconnecting external power generators to the aircraft, boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork
• Coordinating with pilots, airline dispatch office, and the customer service department 
• Conduct other duties as assigned

Knowledge, Skills, and Abilities:

• Must be able to work any shift; including early or late days, nights, weekends and holidays
• Must be extremely flexible; willing and able to prioritize Silver work schedule
• Must be able to work in a fast paced, deadline driven environment
• Must have professional appearance
• Excellent attendance and punctuality required

Education and Experience:

• Minimum 1 year customer service experience
• Must be at be at least 18 years of age
• Valid Driver’s License Required

Physical Requirements

• Lifting/Pulling/Pushing: Must be able to lift up to 70 pounds repeatedly
• Working Conditions:  Silver Airways flies in all weather conditions and Cross Utilized Station Agents are required to work during freezing cold and extremely warm temperatures.

Silver Airways also offers excellent benefits including travel benefits with our airline and more!

*Silver Airways is an Equal Employment Opportunity employer committed to treating all team members in
a fair and equitable manner in all aspects of employment, including, but not limited to: recruitment, selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and performance management, and termination. Silver Airways prohibits discrimination, harassment, and retaliation that is based on race, color, religion, national origin, gender identity or expression, ancestry or genetic information, veteran status, pregnancy or childbirth-related medical conditions, age, disability or handicap, citizenship status, or any other category or characteristic protected by federal, state or local law. The expectation to treat all team members in manner that is inclusive and free of discrimination is universal. It applies to our leaders, managers, supervisors, team members, vendors, consultants and contractors. EOE/VETERANS/DISABLED