Front Desk supervisor

True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Supervisor to join our team at our Residence Inn in Lebanon, New Hampshire. This family-owned organization has a uniquely remarkable culture.

What do we have to offer? Excellent healthcare benefits, work-life balance (paid time off, flexibility, family atmosphere), 401k with matching, great team members and more!

So, what is the role and requirements? Looking for an individual who has high interest in hospitality and guest satisfaction.

RESPONSIBILITIES

• Responsible for assisting in the supervision of the Front Office operations and personnel.
• Promote an atmosphere that fosters friendly and efficient service for our guests.
• Oversee office personnel
• Greet guests and check them into hotel, issue room keys, direct guests to rooms and other areas.
• Respond to guest questions either in person or over the phone
• Fulfill guests’ needs, ensuring their stay is as enjoyable as possible; assist with dining, entertainment, and transportation reservations, as needed.
• Resolve guest problems/complaints
• Clerical duties including answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing

QUALIFICATIONS

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance
• Previous hospitality management experience preferred
• Must be able to carry, lift, pull push up to 50lbs

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.