Automotive Service Advisor

Company Overview
We are currently looking to add a Service Advisor to our fast growing Ladysmith location. At Winding Brook Tire Pros we value each employee and encourage growth. We provide a fun and friendly work environment along with excellent training and development, competitive compensation, and top-tier benefits. Start your exciting new career with a strong and stable company.

Benefits and Perks

• Excellent Training and Development
• Competitive Compensation
• Friendly Work Environment

Job Summary
An ideal Service Advisor will be able to multi-task throughout the day by interacting and advising customers on their vehicle service needs, managing work flow and day to day operations. Being able to stay organized and paying attention to detail is a must.
Great growth and career opportunities.

Responsibilities

• Promptly meets and greets customers
• Determines the nature of customer problems; May make road test or visually inspect the vehicle
• Creates Repair Order Request (ROR) detailing service to be performed or merchandise to be sold
• Obtains customer approval for service before delivering order to service personnel
• Reviews completed repairs or services performed with customers and collects payment
• Maintains cleanliness of showroom and re-stocks display as needed
• Performs daily cash/sales procedures at close of business day
• Complies with Company Quality Control Program, Company Safety Policy, OSHA and EPA regulations

Desired Qualifications

• High School graduate or comparable vocational training
• Knowledge of computerized sales and marketing software
• Knowledge of auto/truck tire, lubrication and maintenance issues
• Experience using Mitchell Repair vehicle service manuals to research and determine the resolution of malfunctions
• Preferred Experience:
  
  • 2+ years experience in a retail environment, preferably auto/truck tire, lubrication and maintenance
• • 3+ years experience as a Service Advisor in an auto repair store, auto dealership or comparable professional environment.
• • Experience as a vehicle mechanic or lubrication technician