Bilingual Customer Service Professional

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Contract Length: 1 year

Est. Start Date: May 6, 2024

Pay Rate: $29

Hours: Monday to Friday, 9:00am-5:00pm (Hybrid)

Location: Halifax, NS

Responsibilities
• Reviews and/or processes received transactions accurately and in a timely manner.
• Provide excellent service to internal and external clients, whether emails, phone calls or correspondence. Respond to inquiries received from internal and external clients, after appropriate research and analysis.
• Collaborates with teams located in various offices to achieve dynamic volumes and meet service standards.
• Demonstrates a positive attitude in finding solutions to problems.
• Contribute to the optimization of service efficiency by suggesting process improvements.
• Collaborates effectively with the other departments.
 

What we are looking for
• Bilingual (French & English) is required 
• College diploma or relevant work experience
• Ability to work independently, with minimal direct supervision
• Demonstrated decision-making skills
• Strong interpersonal skills and verbal and written communication skills
• Ability to work in a fast-paced environment
• Organizational skills and ability to multitask
• Excellent customer service skills
• Solid problem solving and decision-making skills

We thank you for your interest in the position, however, only those who are qualified will be contacted.

Inclusion and Equal Opportunity Employment

Our client is an equal opportunity employer committed to diversity and inclusion; creating an inclusive environment where all team members and clients feel like they belong. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legally-protected factors. We seek applicants with a wide range of abilities, and we provide an accessible candidate experience; accommodations during the application process are available upon request.