Night Audit Associate

Position: Night Auditor





Major Functions: Responsible for audit functions and to handle all aspects of accounting and controlling of the Hotel operations




Brief General Job Description: Responsible for ensuring 100% satisfaction from the moment a guest arrives at the hotel until they check out. Serve as the main point of contact for all guests requests/needs and then pursuing the issue to a resolution. The agent must exhibit courteous hospitality at all times and must be proactive in every area. Duties will include checking guests into and out of the hotel, revenue optimization, fulfilling their requests during their stay, answering telephone inquiries, making reservations, and other duties as assigned. Must have a pleasant attitude and excellent demeanor. Must work well under pressure. Schedule flexibility is necessary.




Essential Functions (Duties include but are not limited to):

• Responds quickly to requests from guests, supervisors or management in a timely, friendly and efficient manner and follows up to ensure guest satisfaction
• Possesses knowledge of reservation and billing systems, maintains and controls room inventory and availability and possesses knowledge of hotel products, rates, and special programs and emergency procedures
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashier's report, prepares deposit and counts cashier bank. Follows hotel's credit policies
• Be knowledgeable in all hotel facilities and local area.
• Revenue optimization through check in, check out and attentive coordination of hotel services for the guest.
• Maintains supplies neat and organized to department standards
• Log/Maintains security of equipment, keys Lost and Found Items, and supplies issued each day
• Provides a professional image at all times through appearance and dress
• Follows and enforces company policies and procedures
• Other duties as assigned by supervisor or management

Audit Procedures

• Balances room accounts accurately
• Balances room accounts in a timely manner
• Balances cash, credit cards, direct bills, vouchers, and other hotel accounts accurately and on time
• Quickly locates sources of out-of-balance situations
• Makes appropriate adjustments or corrections to accounts
• Prepares accurate and useful reports
• Coordinates audit procedures with a minimum disruption to the front desk computer system
• Computes mathematical calculations accurately
• Keep written logs of no-shows
• Successfully completes daily report to fax to Woodbury Corporation
• Ensures that security cameras are functioning properly
• Completes all Express checkoutsPersonal Development

• Solves difficult problems which occur on the job
• Finds better ways to do the job
• Reports unusual guests situations to the next shift
• Asks questions to immediate supervisor when necessary
• Fully understands the computerized reservation system
• Operates the telephone system
• Uses judgement when enforcing hotel policies
• Teaches others how to do the job
• Learns technical information quickly
• Divides attention among several tasks taking place at the same time
• Balances shift accurately
• Accepts opportunities to cross-train for other positions

Work Habits

• Has no unexcused absences
• Gives 2 hours advance notice when absence is anticipated
• Is prompt in reporting to work
• Is prompt in reporting to front desk meetings
• Wears appropriate uniform for the position
• Personal appearance is appropriate for the position
• Works at a rate sufficient to keep pace with the job demands
• Accepts work assignments without complaints
• Help co-workers with their job duties when needed
• Seeks out work assignments rather than wait for a supervisors direction

Requirements:

• Able to work independently, ability to prioritize and ability to multi-task
• Ability to type 30 - 35 wpm
• Requires standing/walking/bending throughout shift and able to lift, carry and push up to 75 lbs
• Great customer service skills, verbal, and written skills
• Able to demonstrate problem solving skills and ability to project a positive attitude over the telephone.
• Able to work all shifts and flexible schedules including weekends and holidays
• Valid driver's license

Join one of the premiere hospitality organizations in the world. Your main focus will be to help every guest have a memorable stay at our hotel. You can become part of our business family, enjoy competitive pay, an excellent benefits and travel discount package, and opportunities for growth and advancement.

Summary of Duties and Responsibilities/ Essential Functions


Note: Per the Americans with Disabilities Act, essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

Responsible for greeting and serving all guests in a courteous and professional manner; ensure guests are satisfied with guest room/suite and general hotel cleanliness, and their stay; respond to guests needs and requests; ensure the safety and security of our guests, associates, and the hotel while providing a welcoming experience; organize, confirm, process, and conduct guest check-ins/check-outs, room reservations, requests, changes, and cancellations; secure payment; verify and adjust billing; Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest; accept and record wake-up call requests and deliver to appropriate department; process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change; maintain the cleanliness and neatness of the front desk area; ensure that all hotel standards and procedures are applied; other duties may vary upon supervisors request. This is an overnight shift that requires an individual that can think on their feet and solve problems as they often work with limited direct supervision.

Minimum Qualifications

• High school diploma or equivalent
• Exceptional customer service skills
• Excellent verbal and written communication skills
• Basic computer skills
• Availability to work a variable work schedule
• Must be to work on time
• Must present self in a professional manner regarding personal dress and grooming
• Ability to sit or stand for extended periods of time
• Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Note: The above duties and qualifications may vary; incumbents may perform other related duties as assigned or needed