Service Manager

We are a full-service RV Dealer looking for a Service Manager to develop within our newest location! The ideal Service Manager will have a strong work ethic and be able to cover all duties within the service department as the business grows. Must be a dedicated team player!

Responsibilities

• Schedule work in and out of the shop
• Hire, supervise and direct all service technicians and apprentices as approved by GM
• Ensure that all parts, tools and appropriate time is available for technicians to complete the work
• Direct and Supervise Service Desk Personnel with training and coaching mentality
• Direct and Supervise Parts Manager and personnel and assist in proper parts procedures and policies
• Direct and supervise Warranty Administrator to process warranty claims in a timely and efficient manner
• Ensure that all employees under their supervision receive the proper training and upgrading of systems.
• Liaison between Service Advisors and Sales
• Must acquire approval from sales department on all Internal RO’S
• Track Technician productivity
• Track Open Repair Order Reports and others as directed
• Responsible for a profitable operation of the service department while gaining maximum production under controllable costs
• Setting and maintaining profit goals.
• Maintains a balance between shop efficiency, labor rates, and expenses
• Assist the Service Advisors in the dispatch of work to correct technicians and or work with the shop foreman to do the same
• Responsible for the cleanliness and safety of the service department and shop
• Lead by example
• All other duties as assigned

Minimum Qualifications

• Technical RV Service knowledge
• Previous management experience
• Maintain a positive atmosphere
• Stability under pressure
• Creative and open to constant change
• Knowledge and technical expertise
• Able to display leadership skills and manage others accordingly
• RVIA/RVDA certifications - preferred

Essential Characteristics

RELIABLE

• We do what we say we're going to do, when we say we're going to do it... every time.

HUMBLE

• We are trainable, coachable and confident... not arrogant.

HUSTLE

• We are self-motivated, driven and never satisfied.

TEAM PLAYER

• We are stronger as one. We help each other, regardless of department or position.

LOYALTY

• We are committed to the success of the company through ups and downs because this is our career.

Benefits:

Optimum RV offers an excellent benefits package to all eligible employees including:

• Competitive wages
• 401K
• Medical insurance
• Dental insurance
• Vision Insurance
• Company-Paid Life insurance
• Supplemental Life Insurance
• Short & Long Term Disability
• Critical Illness, Accident and Hospital Indemnity coverage
• EAP
• Wellness Program including Gym Reimbursement
• Vacation, Personal Time & Holiday pay

Optimum RV LLC complies with all federal, state, and local laws prohibiting employment discrimination of any kind. Optimum RV LLC is an at-will employer and can terminate its employment relationship with you at any time, with or without cause, and without notice.

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