Receptionist/Switchboard Operator

Welcomes customers on the phone and in person and responds to a wide variety of requests by accurately assessing the customer's needs and requests; and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Otterbein policies.

Full-time: 7:00am - 3:30pm Monday through Friday

• Greet, direct and aid residents and visitors courteously at all times.
• Visually observe lobby and report to security or nursing as needed.
• Operate Switchboard, answering and transferring calls, making long distance calls, and taking messages as needed.
• Answer Panic Button Calls and obtain emergency assistance as needed following safety procedures.
• Daily, update the Resident Information Directory and Dial Code Book.
• Keep accurate records of residents on a leave of absence or hospital stay. Notify L.O.A. group daily.
• Notify all Franklin Users via E-mail of resident admissions, telephone numbers, permanent room changes, withdrawals, and deaths.
• Control fire panel and follow proper procedure when alarm sounds.
• Announce and follow proper procedures for "Code Gray" or "Code Black" Warnings.
• Check on resident(s) for dining room hostess by following proper procedures.
• Make all public address announcements for the Community.
• Run copies for residents and staff, collecting fees as appropriate.
• Maintain forms and records of all keys, signing out all keys issued and receipting all keys returned.
• Track and prepare Daily Journal deliveries for resident pick up each morning.
• Make guest meal and guest room reservations, collecting or billing charges for the same and notifying proper departments.
• Maintain Club House Reservation Logue and keep records of signed contracts.
• Monitor prescription box.
• Assist residents with maintenance requests.
• Sale Employee Meal Tickets and keep Employee Dining Room stocked with meal tickets and charge slips.
• Collect and turn over to supervisor all money collected for guest meals, guest rooms, copy work and other services as authorized.