AVP, Preneed Technology Delivery Manager

COMPANY OVERVIEWGlobal Atlantic Financial Group is a leader in the U.S. life insurance and annuity industry, serving the needs of individuals and institutions. Global Atlantic is a wholly-owned subsidiary of KKR, a leading global investment firm that offers alternative asset management across multiple strategies and capital markets solutions. We are looking for a diverse team of talented individuals who reinforce our culture of collaboration and innovation. We are dedicated to the career development of our people because we know they are critical to our long-term success. Join our team and come grow with us. The KKR-Global Atlantic partnership - The Global Atlantic StoryGreenhouse is our scheduling tool and we communicate through their systems. At times, your email may block our communications. Please be sure to check your SPAM so that you do not miss critical information about our process, including scheduling. Position Overview:The technology delivery manager plays a pivotal role in overseeing the management and operational oversight of many strategic systems across Individual Markets, with a particular emphasis on the Preneed platform. This position involves ensuring the alignment, stability, reliability, and maintainability of critical systems, including various SaaS solutions, portals, and one-off software applications. A significant part of this role includes managing both Business as Usual (BAU) operations and various technology projects, along with fostering strong relationships with strategic business partners and internal stakeholders.Key Responsibilities:Preneed Platform Management:Lead the management, optimization, and enhancement of the Preneed applicationsEnsure these systems align with broader business strategies and meet operational requirements.Business as Usual (BAU) Operations:Oversee day-to-day operations of the technology platforms, ensuring smooth and efficient BAU activities.Implement best practices for system maintenance, monitoring, and performance optimization.Manage incident resolution and ensure minimal disruption to business operations.Project Management:Lead and oversee technology projects from inception to completion, ensuring they align with business objectives and deliver value.Coordinate with cross-functional teams for resource allocation, timeline management, and project execution.Employ agile methodologies and project management best practices to ensure timely delivery of projects.Strategic Business Partner Relationship Management:Develop and maintain strategic relationships with business partners, aligning technology solutions with business goals.Facilitate collaboration between technology teams and business units to drive innovation and efficiency.Regularly engage with partners to discuss technology roadmaps, project updates, and strategic initiatives.Internal Coordination and Communication:Conduct regular meetings with internal business partners to ensure alignment on technology roadmaps, project statuses, and strategic directions.Foster a culture of transparency and collaboration between technology teams and internal stakeholders.Technology Roadmap Development:Develop and maintain a dynamic technology roadmap that aligns with the company's strategic vision and operational needs.Continuously evaluate and integrate emerging technologies and methodologies to enhance business operations.Operational Excellence:Manage budgets and resources effectively, ensuring operational efficiency and cost-effectiveness.Lead disaster recovery planning and execution for critical systems, ensuring business continuity.Compliance and Security:Uphold regulatory and audit requirements, ensuring the security and integrity of all managed systems.Maintain comprehensive documentation and standard operating procedures for compliance and best practices.Qualifications:Advanced degree in Information Technology, Computer Science, or related field.Extensive experience in managing technology platforms, with specific expertise in Mainframe-based applications like main and low-code platforms like Mendix.Proven leadership skills in vendor management and software development lifecycle management.Strong communication and interpersonal skills, with the ability to drive innovation and influence change.Demonstrated ability in building and maintaining relationships with strategic business partners and internal stakeholders.Experience in agile methodologies and project management.#LI-AO1#LI-HybridVarious jurisdictions have passed pay transparency laws that require companies provide salary ranges for any positions for which they are accepting applications. Global Atlantic has offices in Atlanta, Batesville, Bermuda, Boston, Des Moines, Hartford, Indianapolis, and New York City. The base salary range posted below is inclusive of the lowest cost of living geography to the highest in which we have a Global Atlantic office. Global Atlantic’s base salary range is determined through an analysis of similar positions in the external labor market. Base pay is just one component of Global Atlantic’s total compensation package for employees and at times we hire outside the boundaries of the salary range. Other rewards may include annual cash bonuses, long-term incentives (equity), generous benefits (including immediate vesting on employee contributions to a 401(k), as well as a company match on your contributions), and sales incentives.  Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Compensation for our more senior positions have a larger component of short-term cash bonus and long-term incentives. The base salary range for this role is$117,000—$222,500 USDGlobal Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes.  Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.TOTAL REWARDS STATEMENT  Global Atlantic’s total rewards package is reflective of our corporate values, particularly diversity, excellence and innovation, with a focus on inclusion, pay equity, and flexibility. We are proud to support your personal and professional growth and well-being through programs such as educational assistance, virtual physical therapy, remote/onsite fitness reimbursement, a medical second opinion program, pet insurance, military leave, parental leave, adoption assistance, fertility and family planning coverage. We strive to foster a culture of total well-being through community outreach and charitable giving programs. We are active in our communities-New York: StreetWise Partners, Covenant House, Partnership for New York City, City Meals on Wheels, Habitat for Humanity, Billion Oyster ProjectBoston: Cradles to Crayons, Boston’s Healthcare for the Homeless, Thompson Island Outward Bound, Rosie’s Place, Catie’s Closet, Project Bread, Rise Against Hunger, Space to ThriveHartford: Junior Achievement, Habitat for Humanity, Oliver’s Pajama, United WayIndianapolis: Elevate Indianapolis, Gleaners Food Bank and the Juvenile Diabetes Research FoundationBatesville: So Loved Ripley County Foster Closet, Safe Passage Family Shelter, YES Home Juvenile Rehabilitation, Ripley County Community FoundationDes Moines: United Way of Central Iowa, Meals from the Heartland, Junior Achievement, Math Motivators, Bidwell Riverside, Orchard Place, Knock and DropBerwyn/Wayne: Habitat for Humanity, Chester County Food Bank, Surrey Services, For Pete’s Sake RespiteBermuda: Keep Bermuda Beautiful, Center Against Abuse, Truck Island Nature Reserve, Bermuda Economic Development CorporationSocial platforms provide an environment to collaborate with others and participate in friendly competitions towards achieving physical, emotional and financial well-being. Our highly competitive health, retirement, life and disability plans can be tailored to best suit your needs and those of your whole family.Global Atlantic is committed to creating an inclusive environment where everyone can meaningfully contribute to our success. We are proud to be an equal opportunity employer and we do not discriminate in employment on any basis that is prohibited by federal, state or local laws.  More than that, we strive to be inclusive of all backgrounds and experiences, which we feel gives us a competitive advantage in the market and within our firm.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.Employees who require an accommodation to perform the essential functions of their job will participate in an interactive process which may include providing documentation. If you are hired and require an accommodation for any protected status, please email benefits@gafg.com.Please click on the links below to learn more about Global Atlantic. Global Atlantic Privacy StatementOur employees are in the office 4 or 5 days a week in Hudson Yards, NY and 3 days a week in all other offices. If you have questions on this policy or the application process, please contact recruiting@gafg.com.