EFT PROCESSOR

An EFT Processor l is responsible for processing all daily reports. This individual replies to e-mails on assigned days, processes incoming and outgoing mail, process responses to FISERV for disputes, completes work queues from CARE/Nautilus, and assists in completing thresh disputes.

Essential Functions
* Process all incoming and outgoing Mail accurately adhering to all bank policies and procedures
* Ensures all daily reports are completed for movement of funds Chargebacks, Representments, and Customer Adjustments
* Completes daily work queues within CARE/Nautilus
* Ensure compliance with all established Federal Regulations for EFT transactions (Regulation E)
* Perform all operational support duties within the EFT Department
* Ensure all dispute responses from FISERV are attached properly to each dispute case
* Respond to E-mails on assigned days from Contact Center and Branches with exemplary customer service in the established timeframe
* Participate in job specific training
* Assist in processing Thresh Dispute Items
* Ensure compliance with Northwest's policies and procedures, and Federal/State regulations
* Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
* Handle other projects on request.
* Remain current on all pending and proposed regulatory changes affecting compliance and attend webinars/trainings covering regulatory and compliance issues

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School Diploma preferred

Work Experience

2 - 6 years ACH processing, accounting, operations or other directly related bank experience preferred

General Employee Knowledge, Skills, and Abilities

* Ability to establish effective working relationships among team members and participate in solving problems and making decisions
* Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written
* Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information
* Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information
* Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas

Additional Knowledge, Skills and Abilities

Knowledge of EFT policies and procedures
Knowledge of appropriate EFT processing, core, teller and documentation storage systems
Knowledge of accounting, balancing, banking and electronic transaction processing
Ability to work on multiple tasks without compromising quality
Ability to resolve issues with assistance from management
Ability to look for ways to help customers without introducing risk to the bank
Ability to manage time and meet deadlines in a dynamic and complex environment, while minimizing risk to the bank and maintaining the highest level of customer service
Ability to work flexible hours

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