Residential Program Aide - SWING SHIFT

Reporting to the Coordinators/Manager, the Residential Counselor is primarily responsible for providing a safe and healthful environment and welcoming atmosphere for program participants in the specific facility.

Primary Duties and Responsibilities

• Maintain shift coverage and primary supervision and support of participants.
• Set and contribute to a safe, dignified, and orderly atmosphere by enforcing program rules, policies, and procedures in accordance with the applicable City's Grievance Policy.
• Model and facilitate appropriate behavior for participants in terms of daily living skills, self-care, personal interaction, social relationships, and constructive time management.
• Ensure the safety of participants and staff by limiting facility access to participants, staff, and authorized visitors and service providers.
• Respond appropriately to emergencies, including contacting appropriate staff and interacting with police, fire, and medical personnel as needed.
• Effectively communicate necessary information to all supervisors, staff, and shifts as appropriate.
• Provide front desk and other reception duties in a professional and courteous manner, relay timely and accurate messages to participants and staff, and provide information upon request about available services.
• Conduct regular rounds of the facility, and interact with participants to share information, provide supplies, conduct intakes, and facilitate interventions as necessary. Rounds include the interior (participant living quarters, bathrooms, and community rooms) and exterior of the building.
• Interact with participants to share information, provide supplies, and facilitate interventions as necessary; maintain appropriate professional boundaries with participants and staff; respond to participant requests in a professional and courteous manner; and maintain participant confidentiality.
• Bilingual positions require providing verbal and written program and other information as needed to participants who are predominantly monolingual in the language for which a bilingual premium applies.
• Complete and maintain required handwritten and computer-based records, files, correspondence, and statistics in a timely, clear, thorough, accurate, and legible manner. Required documentation may include, but is not limited to, conducting or assisting with intakes and reviewing program agreements and rules, shift log notes, bed rosters, maintenance requests, incident reports, late arrivals, sign-in sheets, shower and/or laundry schedules, and other documentation as directed by supervisors.
• Maintain and promote the cooperative, harmonious, and teamwork environment that Hamilton Families strives to promote within the workplace; maintain and promote an atmosphere of dignity and respect in line with the philosophy and policies of HF.
• Perform daily cleaning and kitchen duties as needed, including but not limited to assisting in preparing units for incoming families; cleaning and maintaining kitchen, dining, and community areas as needed; routine upkeep of the facility; and assisting in preparing and/or serving participant meals as needed.
• Ensure effective communication of priority information to all necessary staff and shifts.
• Provide varying shift coverage as needed and available.
• Complete additional, designated shift-specific and site-specific tasks as directed by supervisors.
• Attend and participate in staff meetings and trainings as required.
• Other duties as assigned.

Qualifications, Skills and Abilities

• Bilingual - Spanish
• High School Diploma or GED required; Bachelor's degree in social work or related field of study preferred.
• Sensitivity to the needs of homeless families; able and willing to work with diverse staff and participants.
• Experience working in a residential facility providing support services and working with homeless families strongly preferred. Able to respond appropriately to emergencies including...