Banquet Captain

Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates! With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience.

St Julien Hotel & Spa is looking for professional and personable Banquet Captains to assist in the daily operations and management of the Banquet Department — including supervising Banquet staff, ensuring that events run smoothly and on time, and providing excellent guest service during all Banquet events!

Essential Job Functions:

• Effectively train staff so that they are able and empowered to consistently provide service that meets the Hotel’s luxury service standards.
• Hold all Banquet staff accountable to the policies and procedures of the Hotel; communicate performance expectations and provide ongoing, honest, and productive feedback.
• Handle guest complaints or concerns with courtesy and expediency to the standards of St Julien Hotel & Spa, elevating larger issues to the attention of the Banquet Director.
• Assist with, and oversee the completion of, all opening and closing procedures.
• Communicate and coordinate with Banquet cooks to ensure that food service is timely and seamless.
• Work to maintain total guest satisfaction during all events; address any potential conflicts with guests, vendors and/or staff in a timely and professional manner.
• Assist in keeping necessary inventories on equipment, food, and beverage items. Help to monitor budget, protect against losses, and ensure the financial success of the department.
• Complete and understand all relevant paperwork (e.g. consumption reports, bills, cash bar procedures, safety checklist reports).
• Monitor staff’s compliance with safe/sanitary food and beverage handling and responsible alcohol service.
• Maintain Hotel equipment and ensure that meeting/event spaces are kept in top condition; notify appropriate parties of any needs or major repairs.
• Complete and distribute end-of-day bills for liquor, head counts, AV, etc.
• Follow St Julien’s Environmental Commitment and dispose of waste and recycling according to standards.
• Other duties as requested by Banquet Director.

Ideal Candidate:

• Has a passion for hospitality and exceptional guest service, a cheerful and upbeat attitude, and a desire to lead others by example.
• Promotes collaboration and a positive, professional work environment.
• Represents themselves and the Hotel with the highest level of integrity and professionalism, a service-focused demeanor, and a courteous, sincere attitude at all times.

Qualifications:

• Minimum 2 years’ supervisory and/or management experience required.
• Previous Banquet experience required, preferably in a luxury hospitality setting.
• Must be able to stand for several hours at a time and be able to lift up to 25 lbs. on a frequent basis.
• Valid TIPS certification required, or must be obtained within 45 days of hire.
• Open and flexible availability is required. Interested candidates must be able to work mornings, weekends, and holidays.

Perks & Benefits:

• Medical, dental, and vision insurance options*
• Paid time off (PTO)*
• Paid holidays (including associate's birthday)*
• Paid sick leave
• Aflac supplemental insurance options
• 401(k) with Company match
• RTD EcoPass
• 50% employee discount in Spa and restaurant
• Discounted associate room rate

* Requires Full Time employment status
Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements

FULL TIME & PART TIME POSITIONS AVAILABLE

COMPENSATION: $17.44/HOUR + GRATUITY

APPLICATION DEADLINE: 05/31/2024

As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.