Customer Service Representative

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

NORMAL DAY-TO-DAY DUTIES

Customer service representatives will be responsible for answering the phone, scheduling service calls, addressing warranty issues, and receiving parts. We will support the appliance service specialists. They are responsible for the repair of major home appliances in the customers home. Products repaired include the following home appliances: Washers, Dryers, Stoves, Microwaves, Refrigerators, and other home appliances. This position provides timely and quality repairs of customers appliances while maintaining high levels of customer service. We work Monday through Friday, weekends off.

We are looking for great people to join our team.

REQUIRED QUALIFICATIONS

Internet / Computer Skills

18+ Years of Age

Technical Aptitude or Strong Desire to Learn

TRAITS DESIRED

Self-Motivated

Critical Thinking

Ability to think through complex tasks

Well-groomed

Good customer service skills

Good Listening skills

Ability to self-manage

Well-organized

Detail Oriented

Confident and Compassionate

Willing to continue education perpetually to meet the ever-changing demands of the industry.

Specific Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Perform marketing and sales functions to sell additional work and earn business
• Complete work orders, return customer calls and respond to customer complaints
• Perform other duties as needed which may include cross-training in related positions

Job Requirements:

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Benefits: Benefits packages vary by location
We are actively interviewing for this position - Apply today and our hiring manager will follow up!