Pediatric Outpatient Administrative Assistant

Overview:

We are seeking an organized and detail-oriented individual to join our team as a Pediatric Outpatient Administrative Assistant. In this role, you will be responsible for providing administrative support to our pediatric outpatient clinic and ensuring smooth day-to-day operations. Your main duties will include handling patient registration, scheduling appointments, coordinating with healthcare professionals, managing medical records, and maintaining a pleasant and welcoming environment for patients and their families.

1. Greet and welcome patients and families in a professional and friendly manner.
2. Perform patient registration and collect necessary demographic and insurance information accurately.
3. Schedule appointments, follow-up visits, and tests, ensuring optimal utilization of clinic resources.
4. Coordinate patient flow by effectively managing appointment schedules and ensuring minimal wait times.
5. Answer phones, respond to inquiries, and provide information as required.
6. Maintain and update patient records, ensuring accuracy and confidentiality in accordance with healthcare regulations.
7. Handle billing and payment processes, including verifying insurance coverage, collecting copayments.
8. Prepare patient charts, charts requisitions, and other relevant documents as required.
9. Assist in ordering and maintaining clinic supplies, ensuring adequate stock levels at all times.
10. Adhere to established policies and procedures, maintaining compliance with relevant regulations and quality standards.
11. Assist with other administrative tasks as assigned, supporting the overall functioning of the pediatric outpatient clinic.

Requirements:
1. High school diploma or equivalent qualification; associate's or bachelor's degree is a plus.
2. Proven work experience as an administrative assistant or in a similar role, preferably in a pediatric healthcare setting.
3. Excellent organizational and multitasking skills.
4. Strong attention to detail with the ability to maintain accurate records.
5. Exceptional interpersonal and communication skills, both verbal and written.
6. Ability to work effectively in a fast-paced environment, handling multiple priorities and urgent tasks.
7. Compassionate, empathetic, and patient-centered approach.
8. Ability to maintain confidentiality and demonstrate professionalism at all times.