Scheduler Supervisor

Benefits/Perks
Flexible Schedule
Weekly pay
Direct Deposit
Opportunity for Paid Time Off
Discount Programs
Insurance Medical
Dental 
Vision
Warm, Friendly, Pressure-Free Environment
 
Company Overview
Talem Home Care is committed to empowering people to take control of their health. We support and lead individuals and their families/support systems through the complicated health care system, with the ultimate goal of staying independent and healthy at home for as long as possible. We center our core values: community, family, team, and giving to support this commitment.
 
Integral to our mission are our caring and compassionate team members. With a focus on developing impactful teams, we are looking forward to welcoming a Scheduler Supervisor to Talem Home Care.
 
Job Summary
The Scheduler Supervisor role is a health care position responsible for providing scheduling and supervision of Personal Care Services, personal care providers, and homemakers.
 
Essential Duties
Orients personal care and homemaker staff to the agency all policies and procedures while also completing the onboarding process for all staff.
Arranges and document training.
Schedules staff and notifies clients of changes.
Performs written assignments of duties on a client-specific basis.
Meets/conferences/educates with the staff as necessary.
Receives and reviews referrals of clients and follows up with them as needed.
Performs initial assessment visits to client homes, assigns caregivers, and completes the assessment and all open packet forms.
Performs supervisory visits to client's homes, each client at least every three months, or more frequently as needed for problem resolution, skills validation of staff, client-specific or procedure-specific training of staff, observation of client’s condition and care, and assessment of client satisfaction with services.  At least one of the assigned personal care staff must be present at supervisory visits at least once every three months per client.
Provides monthly supervision of client care or sooner based on client needs via telephone or other appropriate contacts with the client and/or family/caregivers.
Provides first-level investigation of complaints and incidents.
Counsels staff on difficult cases and potentially dangerous situations.
Communicates with the case managers, the physician, and other providers on the care plan as necessary to assure appropriate and effective care.
Oversees staff record-keeping.
Attends and participates in appropriate client care conferences, staff and education meetings, and agency committee meetings.
Maintains confidentiality in all aspects of job performance.
Adheres to, promotes, and holds others accountable for agency core values, ethics, and mission
Performs all job functions in compliance with all appropriate local, state, and federal laws, regulations, and professional standards.
Participate in an Administrative On-call Rotation.
Steps in and assists with client care/shifts when needed
Performs other related functions as required.
 
Key Characteristics 
A blend of independence, ethical sales disposition, and administrative organization
Ability to work in a flexible environment
A compassionate, giving spirit
Willingness to meet with all potential clients within the agency service area
Ability to guide and assist staff members in fulfilling their responsibilities
Ability to communicate effectively, both orally and in writing.
Knowledge of principles and procedures of personal care and safety practices in the home care setting.
Understanding of family interactions and the aging process.
Knowledge of nutrition and food service.
Advanced skills in personal care.
Ability to accurately observe, report, and record client care and condition.
Ability to communicate effectively, verbally and in writing.
Ability to establish and maintain effective working relationships with clients and families, staff members, and the general public.
 
Knowlegde, Skills & Abilities 
Strong interpersonal skills which positively benefit interaction with internal and external clientele and staff.
Ability to exercise sound judgment and self-control.
Good comprehension and communication skills, with the ability to listen to and understand the information presented through verbal communication. Ability to communicate effectively, verbally, and in writing.
Demonstrated ability to operate safely in the workplace, with experience holding self and others accountable to safety standards.
Ability to work autonomously and understand when a superior should be involved in decision-making.
Good decision-making skills, with the ability to analyze information, evaluate results and implement the best solution to solve problems or challenges.
Ability to guide and assist staff members in fulfilling their responsibilities
Understanding of family interactions and the aging process.
Knowledge of principles and procedures of personal care and safety practices in the home care setting.
Advanced skills in personal care.
Knowledge of nutrition and food service.
Ability to accurately observe, report, and record client care and condition.
Ability to communicate effectively, verbally, and in writing.
Ability to establish and maintain effective working relationships with clients and families, staff members, and the general public.
 
Qualifications 
A minimum of one year of experience as a Personal Care Provider is required.
Home Care supervisory experience is preferred.
Completion of a nursing program is preferred.
Valid, current driver's license
Access to a reliable automobile.