Senior Manager, Service Center (Break Bulk) - Carlisle, PA

 

Solutions driven success.

 

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

 

As the Senior Service Center Manager, Break Bulk, you will be responsible for a large Less Than Truckload facility that runs 24x7 and is critical to running our network on time by moving freight damage free. In this role you’ll be responsible for a team and their success by maximizing employee engagement. You’ll work with multiple departments across the enterprise to ensure the expectations set forth by executive leadership are met. Your consistent work ethic and desire to continuously improve operational execution and profitability will be critical to this key role. If you’re looking for a growth opportunity with a bright future, join us at XPO.

 

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability, and the opportunity to participate in a company incentive plan.

 

What you’ll do on a typical day:

• Respond promptly to customer inquiries and concerns, ensuring a high level of customer satisfaction. Analyzing performance metrics and identify areas for improvement to enhance overall quality and service levels.
• Owns and achieves P&L goals for the facility, including coaching to Key Performance Indicators (KPIs).
• Lead your leadership team to plan the daily and long-term labor needs to ensure freight is transported on time and damage free.
• Provide clear and frequent updates to all employees about break bulk productivity and company policies and procedures.
• Conduct regular team meetings to foster employee engagement and address any concerns.
• Identify and implement cost-saving initiatives to improve the operation and drive sustained profitability.
• Establish a safety mindset and culture. Ensure the cleanliness and safety of the facility and equipment.
• Ensure compliance with all applicable laws/regulations, and all company policies/procedures.
• Hold the team accountable to route proper documentation and oversee procedure control for hazardous material shipments.
• Work creatively with multiple functional areas to execute action plans to increase efficiencies and achieve facility goals.

What you need to succeed at XPO:

At a minimum, you’ll need:

• 5 years of leadership experience in a distribution, supply chain, procurement, maintenance, or transportation service company
• Experience leading a minimum of five direct reports and large teams.
• Experience managing a P&L to achieve financial objectives.
• Experience in engaging customers and developing an account base.
  • Demonstrated knowledge of and experience with the Less-than-Truckload (LTL) industry, DOT regulations, OSHA standards, hazardous materials regulations, NMFC and Tariff rules
  • Experience with Microsoft Office, including performing and directing moderately complex analyses in spreadsheet and database programs such as Excel and Access
  • A valid driver’s license and the ability to drive without time-of-day restrictions.
  • Availability to work a variety of shifts, including days, evenings, overnights, weekends, and holidays; travel as needed.

 

It’d be great if you also have:

• Bachelor’s or Master’s degree in business or a related field, or equivalent related work or military experience.
• 7 or more years of leadership experience in a distribution, supply chain, procurement, maintenance, or transportation service company
• Forklift experience.
• The capability to effectively manage vendor and customer relationships at all levels.
• Thinks critically; anticipates long-term challenges and trends; understands implications of decisions; translates ideas and concepts into practical applications.
• Strong problem solving and analytical skills with the ability to action plan and make data-based decisions.
• Exceptional verbal and written communication, group presentation, and administrative skills.

 

This job requires the ability to:

• Lift up to 50 lbs. frequently and greater than 75 lbs. occasionally
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel.
• Work in both an office and dock environment in various weather conditions which may include extreme heat or cold; work conditions may include walking, standing, or sitting for extended periods of time.

 

Be part of something big. #PIQ

 

 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

 

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 
 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.  
 

Review XPO's candidate privacy statement  

PandoLogic. Category:Sales, Keywords:Service Center Manager, Location:Mount Holly Springs, PA-17065