Manager, Event Service - Full-time

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!

What you get to do:

• Hire, train and manage event services department coordinators including leading weekly Event Services meeting & distributing events once contracted to team based on workload, availability & experience
• Provide project management of high profile / high volume events including private park buyouts, large scale events, new attraction openings, film shoots and industry functions
• L iaison between park departments and external clients
• Lead weekly catering meeting to review BEOs of upcoming events with Culinary team
• Participate in bi-weekly interdepartmental meeting to ensure topline awareness of all incoming paid events, and any in-park activity that may impact the flawless execution of group's plans
• Participate in weekly Marketing task force meeting as contributing member of department
• Perform various pre-event tasks including creating BEO, banquet check, ticket orders, FedEx, event diagramming, and post-event tasks including event recaps and final billing
• Onsite coordination of events including private park rentals, corporate and school picnics, meetings and dinner parties, from event set-up through breakdown
• Establish SOPs and event standards to provide highest level of customer satisfaction, helping to ensure retention and growth of business through referrals and repeat client events
• Deliver post event surveys, and follow up to ensure all departments are receiving feedback on performance
• Provide support in sales process, as needed (site inspections and FAMs)
• Proactively monitor competitive venues and catering / event trends to identify opportunities for improvemen t
• Maintain customer satisfaction to ensure retention and growth of business through referrals and repeat client events
• Monitor post event survey data providing departmental feedback
• Support training and mentoring of team ambassadors with Director of Sales
• Work closely with Sales Team including events , groups and domestic resellers on new projects and planning

• Perform additional duties as assigned

The perks of the position:

• Paid Time Off
• Complimentary Park Tickets and Passes
• Park Discounts on Food and Merchandise
• Medical, Dental, and Vision Insurance
• 401K Retirement plan
• Voluntary Insurance
• Life Insurance
• Disability Benefits
• Tuition Reimbursement
• Dependent and Health Care Flexible Spending Accounts
• Employee Assistance Program
• Legal Assistance Plan

EEO Employer:

SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.