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in Glen Allen, VA
Field Service Technician 2
•6 days ago
Estimated Pay | $18 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Glen Allen, Virginia 23060 Glen Allen, Virginia |
Compare Pay
Estimated Pay We estimate that this job pays $18.15 per hour based on our data.
$13.4
$18.15
$27.49
About this job
Field Service Technician 2 Opportunity
Iron Bow Technologies has an immediate need for an experienced IT Support professional interested in a permanent Tier 2 Field Service Tech position supporting end-users in Richmond, VA
The selected candidate will be responsible for delivery of end user technical support of the Virginia Information Technology Agency (VITA), by providing exceptional IT support to end users throughout the immediate metro Richmond VA area
Position Responsibilities
Primarily responsible for end-to-end IT infrastructure support
Provide comprehensive and timely resolution of all end user technical issues
Break/fix software & hardware support such as OEM-certified warranty repairs
Provide smart hands support for networks, servers and VoIP technologies
Perform IT asset disposal and maintain accurate asset inventory
Support end users remotely accessing services via shipping replacement devices or leveraging 3rd party hardware repair (or other form of onsite support as needed)
Troubleshoot issues involving applications on and off premise (e.g. cloud)
Provide IT support remotely via remote administration tools or desk side
Onsite support for incidents, service requests and changes as needed (IMAC, break/fix)
Provide end user device configuration
Execute application installations, patch and driver update testing and distribution
Responsible for device, operating system, software and/or application troubleshooting
Perform system updates and/or restoration activities as necessary
Candidate Experience Requirements
Several (3-4) years of IT support / help desk experience is required
Significant experience performing technical and system analysis and diagnostics
Candidate should be skilled in the identification and timely resolution of user IT issues
Proven ability to test, troubleshoot, service and repair end user devices
Expertise with device, operating system, software and application troubleshooting
Candidates with Dell, HP, MS, Apple, CompTIA or related certifications are preferred
Superb customer service and communication (both written and verbal) skills
High School Diploma (OR equivalent combination of experience & education)
A valid Virginia driver’s license AND reliable transportation is required
Must be able to successfully pass background check and obtain a Department of Corrections clearance (US Citizenship required)
Iron Bow Technologies is a leading IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with industry leaders as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome. We partner with our clients from planning and implementation through ongoing maintenance and management to deliver solutions that are strong, flexible and on target. Iron Bow Technologies is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class