Front Desk Agent-Hotel Weyanoke (Full and Part Time)

Taylor Hospitality has recently acquired Hotel Weyanoke and is currently looking for a Full-Time and Part-Time Front Desk Agents.  Taylor Hospitality is an Exceptional Company built by Exceptional Team Members. 

The Front Desk Agent's primary responsibility is to provide exceptional service to guests, ensuring their needs are met with respect, cheerfulness, and politeness. The front desk agent is the face of the operation, the first impression of the Hotel Weyanoke. To excel in this position, a positive attitude and a commitment to delivering outstanding guest experiences are essential. Previous experience in a fast-paced environment involving guest service is highly desirable. Join our team and showcase your dedication to providing unparalleled hospitality!

Compensation:  Starting at $12.50 per hour 

Benefits: Full-time team members receive benefits including health, dental, vision, and life, 401(k), STD, LTD, paid holiday, vacation, personal & sick time, lean management training, and numerous other employee discount benefits through our HR provider LL Roberts.  

What will be expected of you:

• Deliver exceptional experiences for our guests
• By Cheerful, Outgoing, and Happy to our guests...if you are smiling they are smiling! 
• Counting and balancing cash and credit card receipts.
• Balancing direct bill accounts.
• Verifying and balancing vouchers.
• Making adjustments or corrections to accounts as needed.
• Completing various computer audit reports.
• Any other duties assigned by Supervisor
• Must have knowledge and understanding of all front desk associate job requirements.
• Record messages for the next shift and management, especially guest-related issues and early morning call-outs.
• Communicate with housekeeping and the front desk about any no-shows, room moves, early check-outs, etc.
• Balancing of daily postings and revenue in the system.
• Timely and accurate preparation and distribution of daily reports by email.
• Expeditious and diplomatic resolution of guest issues.
• Full knowledge of all emergency procedures (fire, safety, disaster, etc.)
• Security checks of the entire building are done routinely through the night, including locks and energy efficiency programs.
• Accurate preparation of VIP, complimentary, house-use rooms, and out-of-order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Efficient processing of guaranteed/no-show billings.
• Adhere to all systems and control procedures.
• Monitor guest accounts and post charges
• Reconcile guest charges through the night audit process 
• Register guests and assign them a guest room
• Make and confirm reservations over the phone and online
• Answer the phone and operate the telephone switchboard
• Issue room keys and help guests transport their luggage to their rooms
• Perform other duties as assigned

Additional Information:  Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.

About: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.