CUSTOMER SERVICE PLANNER

Job Summary:

This position is responsible for communications with customers to demonstrate excellent customer service and develop effective customer relationships. Manage consumer demand; provide manufacturing with an achievable production schedule to achieve 100% On-Time and In-Full shipments to customers.

Essential Functions:

• Ensure Customer orders are entered accurately; on-time in conformance to contractual due dates daily while reviewing planning of current customer demand versus current production schedule. Complete updates and corrections as required in cooperation with manufacturing leaders.
• Manage customer relationships with a positive and friendly attitude along with fully supporting and communicating with the manufacturing team to achieve production schedules.
• Study and standardize procedures to improve efficiency of customer service planning department.
• Complete new item number with customer item part cross reference set ups and pricing in SAP
• Maintain system accuracy for shipments and inventory.
• Monitor any past due orders, or potential shipment disruptions for communication with customers as well as forecast of future production capacity required to meet customer demand 3 months in the future.
• Identify potential raw material shortages and escalate to responsible personnel for resolution to make appropriate changes to production schedule and communicate with customers regularly, making sure to notify customers when there may be any type of delay or delivery issue with their orders.
• Respond promptly to customer inquiries and provide production/shipping dates when requested.
• Schedule outbound shipments within customer portals or expedited shipments.
• Monitor customer scorecards for accuracy in regard to shipments.
• Communicate with our customers planning organization to clarify schedules and demand changes as required (i.e. – changes in our customer’s schedules due to holidays)
• Analyzes and manages inventory levels in relation to customer requirements, maintaining the company’s turn rate targets, assists in locating inventory as needed to keep production running as schedules and to assist in getting product shipped.

Qualifications:

- Bachelor’s degree in Business and/or a combination of education; and a minimum of 4 years of experience in manufacturing/industrial environments and or a customer service and production planning environment with a knowledge of Supply Chain Management.

- Strong computer skills are necessary and experience working in an ERP/MRP systems along with intermediate skills using Microsoft Office products.

- Must be able to multitask and to work well under pressure.

- Strong teamwork skills are required to foster and build cohesive teams.

- Good verbal communications skills. Must communicate effectively throughout all levels of the organization, internally, externally.

- Ability to learn and adapt to other specified software modules implemented in this area of the organization.

- Experience in customer portals: PACCAR, Daimler, Tesla, Volvo, Rivian, Caterpillar (desirable)

- SAP experience preferred.

- APICS certification (desirable)