Ford of Prosser Service Advisor

Ford of Prosser is a distinguished automotive dealership located in Prosser, WA. We pride ourselves on delivering top-notch customer service and are dedicated to maintaining the highest standards in automotive care. With our community-oriented approach, we aim to provide value to our customers, ensuring they leave with a smile.

Position Overview:

We are looking to hire a highly motivated Service Advisor to join our dynamic team. As a Service Advisor, you will be the bridge between the customer and our service technicians. Your responsibilities will include greeting customers, understanding their vehicle needs, making service recommendations, and ensuring that the vehicle is fixed to the customer's satisfaction.

Key Responsibilities:

1. Greet customers in a friendly and professional manner upon arrival.
2. Collect customer and vehicle information, accurately documenting it in the dealership management system.
3. Listen attentively to customer concerns and needs, and provide expert advice on maintenance and repair services.
4. Work closely with technicians to understand the diagnostics and communicate this to customers.
5. Provide accurate estimates for repairs and maintenance, including parts and labor.
6. Coordinate with parts and service departments for timely completion of work.
7. Keep customers informed on the progress of their vehicle, managing expectations appropriately.
8. Handle customer complaints with professionalism and resolve issues effectively.
9. Maintain a thorough knowledge of current automotive products, features, and warranties.
10. Follow up with customers to ensure satisfaction and encourage repeat business.

Qualifications:

1. High School Diploma or equivalent required.
2. Minimum 2 years’ experience as a Service Advisor or similar role in automotive services.
3. Basic knowledge of automotive systems and terminology.
4. Excellent communication and customer service skills.
5. Strong organizational and multitasking abilities.
6. Ability to work effectively in a fast-paced environment.
7. Basic computer proficiency.
8. Valid driver's license with a clean driving record.

Benefits:

• Competitive salary plus performance-based bonuses.
• Health, Dental, and Vision Insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Employee discounts on products and services.
• Opportunities for career growth and development.

If you are passionate about cars and delivering exceptional customer service, we want to hear from you! Please submit your resume and cover letter through this posting or in person at Ford of Prosser.

Ford of Prosser is an Equal Opportunity Employer.